Troubleshooting for Mobile Print

  • This machine may take 2 to 3 minutes to join a network after power-on. Make sure that the machine is connected to the network before attempting to print.


This machine cannot be registered in the app
Cause
Solution
Reference
Is the wireless setting of this machine set to the AP mode?

Enable the AP mode.

Using the Mobile Print

Is the NFC setting of this machine set to [Enable]?

Check the status of [Admin Setup] - [Others Setup] - [NFC Setup] on this machine. If [Disable] is displayed, the NFC function is not available. Set it to [Enable].-

Is the wireless setting of the mobile device enabled?

Enable the wireless setting on your mobile device.-


Unable to print
Cause
Solution
Reference
Is the machine powered on?

Please power this machine on.
If the power is on, turn the power off and then on again to see if the problem is solved.

Turning the power on
Turning the power off
When printing with the NFC function, are this machine and the mobile device set to communicate in the AP mode?Enable the AP mode of this machine.
Enable Wi-Fi on the mobile device and set the connection destination to this machine.
Using the Mobile Print
Is there any paper?Make sure that the out-of-paper message is not displayed.
Error message list
When an error message appears on the display

Is there any toner?

Make sure that the out-of-toner message is not displayed.
Error message list
When an error message appears on the display

Is any error displayed?

Check the error message.
Error message list
When an error message appears on the display