Troubleshooting (Monitoring Tool)
- Please check the following explanation and "Frequently Asked Questions (FAQs)" on your smartphone app or the website.
- If the problem persists, contact your dealer.
- For problems arising from the application, contact the application development company.
When firmware update has failed
Cause | Solution | Reference |
|---|---|---|
| The connection with the server has failed. | Check your Internet connection environment. | - |
| The admin password that you input is incorrect. | Check the admin password. | - |
| The printer is powered on. | Power on the printer, enter the standby mode, and run the update again. | - |
| The printer is not connected. | Connect the printer. | - |
| The printer is being used. | Update the firmware after the printer has stopped. | - |
| An error occurred in the printer (No toner, paper jam, etc.). | Update the firmware after the error has been cleared. | - |
When driver installation or update has failed in Windows 7/Server 2008/Server 2008 R2
Cause | Solution | Reference |
|---|---|---|
Microsoft update "KB4474419" is not applied. | Please apply Microsoft update "KB4474419". For details, check the "Frequently Asked Questions (FAQs)" on the website. | Website |