Toner comes off when rubbed

Cause
Solution
Reference

The media weight is set incorrectly.

Press the scroll buttons on the operator panel several times to select the paper tray you are using from [Menus] - [Tray Configuration], and set an appropriate value for [Media Weight]. Or, change [Media Weight] to a thicker value than the present value.

Setting paper information on the operator panel
Recycled paper is used.

Press the scroll buttons on the operator panel several times to select the paper tray you are using from [Menus] - [Tray Configuration], and set a thicker value for [Media Weight].

Setting paper information on the operator panel