Troubleshooting for USB connection
USB does not connect
For Windows/macOS
Cause | Solution | Reference |
|---|---|---|
The cable does not meet the specifications. | Please use a USB 2.0 cable. The connector type on the machine side is type B. | - |
A USB hub is used. | Connect this machine directly to the PC. | |
The printer driver is not installed correctly. | Please re-install the printer driver. |
For Windows
Cause | Solution | Reference |
|---|---|---|
A switch, buffer, extension cable, or USB hub is used. | Connect this machine directly to the PC. | |
There are other printer drivers that operate via USB connections. | Remove other printer drivers from the PC. | - |