Troubleshooting for AirPrint
- This machine may take 2 to 3 minutes to join a network after power-on. Make sure that the machine is connected to the network before attempting to print.
- For macOS or iOS, please update the software to the latest version before printing.
When "No AirPrint Printers Found" is displayed on an iOS device
Cause | Solution | Reference |
|---|---|---|
| Is the machine powered on? | Please power this machine on. | |
| Is the machine connected to the same network as the iOS device? | Check if this machine is displayed on the iOS print screen. If this machine is not displayed, check the IP address. | - |
Unable to print
Cause | Solution | Reference |
|---|---|---|
| Is the machine powered on? | Please power this machine on. | |
| Is the machine connected to the same network as the iOS device? | Check if this machine is displayed on the iOS print screen. If this machine is not displayed, check the IP address. | - |
| Is the latest firmware installed? | Make sure that the firmware of this machine and the macOS and iOS software are of the latest versions. If they are not of the latest versions, please update them to the latest versions from the website or Apple's website. | - |
| Is there any paper? | Make sure that the out-of-paper message is not displayed. | |
Is there any toner? | Make sure that the out-of-toner message is not displayed. | |
Is AirPrint set to [Enable]? | Press the scroll buttons on the operator panel several times to check the status of [AirPrint]. If [Disable] is displayed, AirPrint is not available. | - |
Is any error displayed? | Check the error message. |