Troubleshooting for Print Plugin

  • This machine may take 2 to 3 minutes to join a network after power-on. Make sure that the machine is connected to the network before attempting to print.


Printer not found
Cause
Solution
Reference
Is the power supply of this machine turned on?

Turn on the power supply of this machine.
If the power supply is on, turn it off and then back on, and then check if the problem is resolved.

Turning the power on
Turning the power off

Is the wireless setting of the mobile device enabled?

Enable the wireless setting on your mobile device.-
Is Android print service set to [Enable]?

Check the status of [Print Plugin] from the Android print service.
If it is set to [Disable], change it to [Enable].

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Unable to print
Cause
Solution
Reference
Is there any paper?Check that the out-of-paper message is not displayed.
Error Message List
When an error message appears on the display

Is there any toner?

Check that the out-of-toner message is not displayed.
Error Message List
When an error message appears on the display
Is any error displayed?Check the error message.
Error Message List
When an error message appears on the display