Troubleshooting for AirPrint
- It may take two or three minutes for this machine to join a network after it is turned on. Make sure that this machine is connected to the network before printing.
- If you are using macOS or iOS, please update the software to the latest version before printing.
"No AirPrint Printers Found" is displayed on iOS devices
Cause | Solution | References |
|---|---|---|
| Is the power supply of this machine turned on? | Turn on the power supply of this machine. | |
| Is this machine connected to the same network as the iOS device? | Check if this machine is displayed on the iOS print screen. Check the IP address if this machine is not displayed. | - |
Unable to print
Cause | Solution | References |
|---|---|---|
| Is the power supply of this machine turned on? | Turn on the power supply of this machine. | |
| Is this machine connected to the same network as the iOS device? | Check if this machine is displayed on the iOS print screen. Check the IP address if this machine is not displayed. | - |
| Has the latest firmware been installed? | Make sure that the firmware of this machine and the software of macOS and iOS are of the latest versions. If they are not of the latest versions, please update them to the latest versions from our company’s website or Apple's website. | - |
| Is there any paper? | Check if the out-of-paper message is displayed. | |
Is there any toner? | Check if the out-of-toner message is displayed. | |
Is AirPrint set to [Enabled]? | Press the scroll button on the operator panel several times to check the status of [AirPrint]. If [Disabled] is displayed, AirPrint cannot be used. | - |
Is an error displayed? | Check the error message. |