Troubleshooting for Mopria Print Service

  •  It may take two or three minutes for this machine to join a network after it is turned on. Make sure that the machine is connected to the network before attempting to print.
  •  For Android, please update the software to the latest version before printing.


When "No Mopria Printer Found" is displayed on an Android or Windows
Cause
Solution
Reference

Is the power supply of this machine turned on?

Turn on the power supply of this machine.
If the power supply is on, turn it off and then back on, and then check if the problem is resolved.

Turning the power on
Turning the power off

Is the machine connected to the same network as the Android device?

Check if this machine is displayed on the Android print screen.
If this machine is not displayed, check the IP address.
If the network is not connected to the Internet, select [Yes] in [Do you wish to stay connected?] on the notification screen of the Android device.

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Is the latest firmware installed?

Check that the firmware of this machine or the Android software is of the latest versions.
If it is not of the latest version, update it to the latest versions.

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Is there any paper?Check that the out-of-paper message is not displayed.
Error Message List
When an error message appears on the display
Is there any toner?Check that the out-of-toner message is not displayed.
Error Message List
When an error message appears on the display
Is Mopria set to [Enable]?Check the status of [Network Setup] - [Mopria] from the web page of this machine. If [Disable] is displayed, Mopria is not available.
Managing the machine from the web page
Is any error displayed?Check the error message.
Error Message List
When an error message appears on the display
Is Android print service set to [Enable]?

Check the status of [Default Print Service] or [Mopria Print Service] from the Android print service.
If [Disable] is displayed, Mopria is not available.