Troubleshooting for the machine
- Please check the following explanation and "FAQ" on the website or your smartphone application.
- If the problem persists, please contact the Customer Support Center or your dealer.
Symptom | Cause | Solution | Reference |
|---|---|---|---|
| Nothing is displayed even after the power is turned on. | The power cord is disconnected. | Firmly insert the power cord. | - |
| There is a power failure. | Check the power transmission status to the outlet. | - | |
| It does not work. | The power cord is not inserted firmly. | Firmly insert the power cord. | - |
| The power is not turned on. | Please turn the power on. | ||
| The power was turned off by the Auto Power Off function. | Please turn the power on. Or, disable the auto power off function. | ||
| This machine is frozen. | Press and hold the power switch for more than 5 seconds to force a shutdown. | - | |
The front cover does not close. | The image drum is not installed into place. | Push it to the [Installation position] of the label. | |
| The transport assistance guide comes off. | Please install the transport assistance guide. | ||
The error is not cleared even after the toner or drum is replaced. | The replaced consumables are not correct. | Check the error message on the display for the name of the consumables to be replaced. Replace the corresponding consumables. | |
| The toner cartridge is not installed properly. | Check that the toner cartridge is installed firmly. | ||
| The replaced consumables are not applicable to this machine. | Use the consumables suitable for this machine. | ||
"Caution: Non-Genuine consumable detected | Non-genuine consumables/maintenance parts are installed. | Clear the error according to the description of Error Code 709 in the Error Message List. | |
| Printing process does not start. | An error is displayed. | Check the error code and follow the on-screen instructions. | |
| The LAN/USB cable is not plugged in. | Firmly insert the LAN/USB cable. | ||
| There is a problem with the LAN/USB cable. | Use another LAN/USB cable. | - | |
| The LAN cable does not meet the specifications. | Please use the cable of Ethernet 10BASE-T/100BASE-TX/1000Base specifications. | - | |
| The USB cable does not meet the specifications. | Please use the USB cable enclosed with this machine. | - | |
| There may be a problem with the print function. | Press the scroll buttons on the operator panel to select [Print Information] - [Configuration], and print the configurations to check the printing performance. | ||
| The communication protocol is disabled. | Press the scroll buttons on the operator panel to select [Admin Setup] - [Network Setup] and enable the communication protocol in use. | - | |
| The printer driver is not selected. | Open the printers folder. Right-click on the icon of this machine, and select "Set as Default Printer". | ||
| The output port of printer driver is incorrect. | Specify the output port to connect the LAN/USB cable. | - | |
| Nothing is displayed. | This machine is in the sleep mode. | Check that the POWER SAVE lamp is blinking, and then press «OK» to start this machine. | - |
The print data is not sent. | The LAN/USB cable is broken. | Connect with a new cable. | - |
| The PC has timed out. | Increase the length of timeout in port settings of the PC. | - | |
An abnormal sound is heard. | This machine is tilted. | Install it on a stable and flat surface. | - |
| Paper dust or foreign objects are left inside this machine. | Check the inside of this machine and remove the object if any. | - | |
| The output tray is open. | Close the output tray. | - | |
A resonant sound is heard. | While the temperature inside this machine is rising, printing is done on narrow or thick paper. | This is not a fault with this machine. Use it as it is. | - |
| Printing does not start immediately. | This machine is warming up for recovering from the power save mode or sleep mode. | Extend the time that will elapse before the power save mode or sleep mode is entered by the following procedure. Press the scroll buttons on the operator panel to select [Power Save Time] or [Sleep Time] from [Menus] - [System Adjust]. | |
Printing stops in between. | The temperature is adjusted because the temperature inside this machine has risen due to long-time continuous printing. | Please wait. | - |
The memory is insufficient. | The memory of this machine is insufficient as the print data is too big. | Print again after reducing the resolution in the printer driver. | - |
All pages are not printed. | The WSD port is used. | Change the print destination port to the standard TCP/IP port. | - |
Printing, printer search or setup is not available in the sleep mode. | The NBT/WINS protocol is suppressed in the sleep mode. | Press the scroll buttons on the operator panel to select [Specific] from [Admin Setup] - [USB Setup] - [Connected Host]. | - |
Periodic email alerts are not notified in the sleep mode. | Periodic email alerts notification is suppressed in the sleep mode. | Press the scroll buttons on the operator panel to select [Specific] from [Admin Setup] - [USB Setup] - [Connected Host]. | - |
The time and date settings of this machine may be shifted if acquired from the server. | The time update function with the SNTP server is suppressed in the sleep mode. | Press the scroll buttons on the operator panel to select [Specific] from [Admin Setup] - [USB Setup] - [Connected Host]. | - |
Printing is slow. | Printing is also performed on the PC side. | Use a PC with a fast processing speed. | - |
| In the [Job Options] tab of the printer driver, [Extra Fine (Multi-Tone)] or [Fine (1200x1200dpi)] is selected. | Select [Normal (600x600dpi)] in the [Advanced] or [Job Options] tab of the printer driver. | - | |
| The print data is complicated. | Select simple print data. | - | |
| Narrow paper (less than 230mm) is used. | Press the scroll buttons on the operator panel to select [Menus] - [Print Adjust] - [Narrow Paper Speed], and change the setting. | - | |
The temperature is adjusted because the temperature inside this machine has risen due to long-time continuous printing. | Please wait. | - | |
| The ultra light paper care mode is in use. | Press the scroll buttons on the operator panel to select [Menus] - [Print Adjust] - [Ultra Light Paper Care Mode], and change the setting. | - | |
| Display of the printer driver is abnormal. | The printer driver may not work correctly. | Delete and reinstall the printer driver. | |
| The power turns off automatically. | If this machine has not been used for a certain period of time (whose factory default setting is 4 hours), the power will turn off automatically. This function is called Auto Power Off. | Press the scroll buttons on the operator panel to select [Admin Setup] - [Power Setup] - [Auto Power Off] - [Disable]. | |
| The web page does not open. | [Web] is set to [Disable] in the menu of this machine. | Press the scroll buttons on the operator panel to select [Enable] in [Admin Setup] - [Network Setup] - [General Setup] - [Web]. | - |
| The IP address is incorrect. | Check the IP address of this machine and correct it if needed. | ||
| The LAN cable is disconnected. | Check connection of the LAN cable. |
