I cannot print

For Windows/macOS
Cause
Solution
Reference

This machine powered is off.

Please turn the power on.

Turning the power on

The LAN cable/USB cable is disconnected.

Please check that the cable is correctly connected to this machine and the PC.

Connecting via a wired LAN
Connecting via USB

There is a problem with the cable.

Please replace the cable with a new one.

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An error has occurred to this machine.

Please check the error message displayed on the display.

Or, press «HELP» on the operator panel to check and clear the error.

Error Message List

The interface settings are disabled.

Please check the interface settings you are using on the operator panel.

Connecting via a wired LAN
Connection form via a wireless LAN
Connecting via an access point (Infrastructure)
Connecting directly with this machine (AP mode)


For Windows
Cause
Solution
Reference

This machine is not set as the default printer.

Set this machine as the default printer.

Open "Printers Folder", right-click on the icon of the device name (*), and select [Set as Default Printer].

* represents the type of driver. (e.g. PCL6/PS)


For Windows 11/Windows 10/Windows Server 2022/Windows Server 2019/Windows Server 2016, uncheck "Let Windows manage my default printer".

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The printout port of the printer driver is wrong.

Please select the output port to which the LAN cable/USB cable is connected.

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The printer is set offline on the PC.

Open "Printers Folder", right-click on the icon of the device name (*), and select [See what's printing]. When the icons are grouped, select the device name (*) from [See what's printing].

* represents the type of driver. (e.g. PCL6/PS)

In the displayed screen, select the [Printer] menu, and uncheck [Use Printer Offline].

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