Troubleshooting for the paper
- Please check the following explanation and "FAQ" on your smartphone app or the website.
- If the problem persists, please contact the Customer Support Center or your dealer.
Symptom | Cause | Solution | Reference |
|---|---|---|---|
| This machine is tilted. | Install it on a stable and flat surface. | - |
| The paper is either too thin or too thick. | The paper is either too thin or too thick. Use the paper applicable to this machine. | ||
| The paper is moist or charged with static electricity. | Use the paper stored at appropriate temperature and humidity. | ||
| The paper is wrinkled, folded or curled. | Use the paper applicable to this machine. Straighten the paper if it is curled. | ||
| The paper has had its reverse side printed. | Already printed paper cannot be printed again from Tray 1/2/3/4. | - | |
| The paper is not aligned yet. | Shuffle the paper well, and load the paper with the top, bottom, left and right aligned. | ||
| Load only one sheet of paper. | Load multiple sheets of paper. | - | |
| Additional paper is loaded in the paper cassette while the existing paper is kept as it is. | Remove the existing paper in the tray, and load the paper again together with the new one with the top, bottom, left and right aligned. | ||
| The paper is not loaded straight. | Fit the paper guide and paper stopper of the paper cassette of Tray 1/2/3/4 to the paper. | ||
| The envelope is loaded in a wrong orientation. | Load the envelope again correctly. | ||
| Envelopes are sticked together. | Shuffle the envelopes well, or stack them one by one. | - | |
| Paper jams occur frequently. | The paper feed roller is dirty with paper dust. | Clean the paper feed roller. | |
| The paper feed roller has reached the end of its service life. | As a guide, the paper feed roller reaches its service life after printing about 120,000 sheets for Tray 1/2/3/4 and about 100,000 sheets for the MP tray. Press the scroll buttons on the operator panel several times to select [Configuration] - [Paper Feed Roller Counter], and check the roller usage of each tray and replace the paper feed roller if the service life has reached. | ||
| The paper jam with error codes 392, 393 and 394 occurs repeatedly. | The paper size set in the file to be printed is different from the paper size loaded in the expansion tray. | Remove the jammed paper. | |
| Paper cannot be fed. | [Paper Source] in the printer driver is selected incorrectly. | Check the paper tray, and select the correct tray from [Paper Source] in the printer driver. | - |
| Manual feeding is specified in the printer driver. | Disable [Feed paper individually] in the printer driver. | ||
| Paper cannot be fed from Tray 2/3/4 | Tray 2/3/4 is not set up in the printer driver. | Set up Tray 2/3/4 in the printer driver. | |
| Th machine is not restored even after the jammed paper is removed. | - | Open and close the front cover. | - |
The paper gets curled The paper is waved. The paper is wrinkled. | The paper is moist or charged with static electricity. | Use the paper stored at appropriate temperature and humidity. | |
| Thin paper is used. | Press the scroll buttons on the operator panel to select [Menus] - [Tray Configuration] - [(Tray Name) Setup] - [Media Weight]. Then, change the current setting to a thinner value. | ||
The paper gets curled | Thin paper is used. | Press the scroll buttons on the operator panel to select [Menus] - [Print Adjust] - [High Humid Mode], and change the setting. | - |
| The front edge of paper curls and enters the gap of the output tray (top cover). | Thick paper is used. | Remove the paper from the output tray (top cover) each time you print one sheet. | - |
| The front edge of paper curls and floats on the output tray (top cover). | Thin paper is used. | Remove the paper from the output tray (top cover) each time you print one sheet. | - |
| The paper twines around the inside of the fuser. | The media weight is set incorrectly. | Press the scroll buttons on the operator panel to set an appropriate value in [Menus] - [Tray Configuration] - [(Tray Name) Setup] - [Media Weight]. Or, change [Media Weight] to a thicker value than the present one. | |
| Thin paper is used. | Use thicker paper. | - | |
| There is near-solid filling at the top edge of the paper. | Try leaving a margin at the top edge of the paper. | - | |
| Corners of the paper are folded (the edge is folded). | The paper is curled. The paper is waved. | Use the paper stored at appropriate temperature and humidity. | |
| The envelope is wrinkled. | The paper is moist. | Use the paper stored at appropriate temperature and humidity. | |
| The paper settings are not correct. | Press the scroll buttons on the operator panel to select [Envelope] in [Menus] - [Tray Configuration] - [(Tray Name) Setup] - [Media Type]. Set [Media Type] to [Envelope] in the printer driver. | ||
| It applies to other cases than the above. | Load the envelope with the flap facing the main unit. Next, from Print Setup, set the orientation to 180° reversion. | ||
| Misalignment occurs when paper is output from the expansion tray. | Misalignment occurs with each tray. | Press the scroll buttons on the operator panel to select the tray to adjust in [Menus] - [Print Adjust] - [Print Position Adjust], and correct the value of [X Adjust] (Landscape) or [Y Adjust] (Portrait). | |
| The paper is automatically fed from another paper tray when the paper tray runs out of paper during printing. | Tray Switch is set to Auto. | Change the Auto Tray Switch setting in the printer driver. For the Windows PCL printer driver, uncheck [Setup] - [Paper Feed Options] - [Paper feed options] - [Auto Tray Change]. For the Windows PS printer driver, uncheck [Layout] - [Advanced] - [Printer Features] - [Tray Switch] - [Off]. |
