Prior to working with OKI, PALME Duschen operated a host of individual programmes in order to meet its extensive requirements.
OKI’s on-site inspection at PALME Duschen revealed an equipment inventory of 45 printers and just four multifunction devices.
As the equipment was purchased or replaced over many years, a considerable number of models were being used – 21 in total, made by five different manufacturers.
As part of the overhaul, print spend had to be analysed in detail in order to obtain transparency and cost control. The printing costs for the existing infrastructure were calculated by OKI so they could be compared with a new Managed Print Services solution.
Selecting the most appropriate devices had been a challenge, due to the many specialised programmes used in PALME Duschen’s business processes. The organisation’s ERP system had previously required duplicate printers to be set up, this had led to complexities with printer models and user interactions with the devices. The IT administration was evidently in need of optimisation.
Incorporating all user requirements was another key priority. In marketing, for example, colour printing is essential for proofing layouts or reviewing changes to brochures. During the implementation, PALME Duschen employees were still able to access fax facilities and continue their day to day tasks as usual. Due to fluctuating temperatures and dust in PALME Duschen’s storage area, specific conditions had to be met in order to ensure toners and equipment remained in optimal condition.
All areas of concern were taken into consideration and addressed by OKI in order to find the ideal solution to improve efficiencies and meet PALME Duschen’s print requirements.
“Of all the potential partners we considered, OKI provided the most conclusive assessment for a suitable and optimised solution,” said Hosner. “The service was excellent from the very start, just as you would want from a long-term service agreement.”