Successful implementation of a Managed Print Solution for the Mater Hospital
Like most modern hospitals, the Mater has an extensive ICT Network where hospital management is constantly looking at ways to reduce costs and improve efficiencies. A Lean Six Sigma programme identified printing as an area where savings might be achieved. The project team engaged with OKI as the print partner to gather evidence-based information on the precise current printing solution across the campus. The project identified that there was a large fleet of printers on site consisting of many different makes and models of varying age and condition. The required printing solution was identified as being very complex, as it involved numerous hospital departments to achieve what appeared to be a simple goal.
This comprehensive engagement resulted in a full audit of printing services in the Mater – a complex task as the campus encompasses many different types of buildings from the modern new Whitty wing to the old individual Georgian houses on Eccles Street. Working with the ICT Department, the precise printing needs of hospital users and departments were identified. As a result of this process, the true costs of printing were now understood, namely that large volumes of printing were required as part of hospital processes and that this was a major source of costs.
The next step in the engagement with OKI was a considered proposal, in which OKI would provide a managed service for the printing requirements identified in the audit. This included a complete refresh of non-performing or non-economically viable printers and a consolidation of printers and model types. In addition, the “PrintFleet” software tool allows remote management of consumables via email alerts and facilitates the complete management of all print devices, which also included the ongoing maintenance of the printers in conjunction with the ICT Department.
In a 24/7/365 hospital environment, maintaining services is critical and the project rollout had to reflect this requirement in a live environment fully conscious of the nature of the service that was being provided. To minimise disruption to the public and staff, a phased approach to the rollout was undertaken at locations and times that facilitated ongoing hospital workflow.
Mark Gibbons, Mater ICT Support Manager, says: “The introduction of the managed print service from OKI has improved printing services here at the Mater Hospital. This has been a very worthwhile project and continues to provide an excellent service.”