Harveys continues growth with OKI’s Managed Print Services
Harveys is delighted with its new MPS contract. Under its terms, the retailer has committed to a set volume of both colour and mono printing per quarter, which translates into a fixed cost for that period. If Harveys increases its volumes, it receives an additional fixed cost per page on both mono and colour output.
As part of the contract, the company also qualified for a 42-month service package, which covers parts, labour and service. Harveys expects to achieve a significant reduction in costs over the period of the contract.
Mark Spicer, head of IT, Harveys, outlined the benefits of the new approach: “We were confident that despite the economic downturn, our print volumes would rise over time. We were also aware that consumables costs are increasing rapidly at the moment. It is therefore a huge advantage to be able to effectively cap our costs over the contract period as part of a carefully planned MPS approach and to plan our budget more effectively, safe in the knowledge that there will be no unpleasant surprises.”
Printware provides Harveys with even greater control by providing detailed budget reports every three months, based on the actual print volumes associated with each device, which allows Harveys to extend the lifetime of its printer fleet. If one device is receiving particularly intensive use, while another is being under-utilised then locations can be swapped to balance out the wear and tear on individual printers. As an ongoing improvement feature, the upfront savings this presents are further improved upon throughout the term of the contract.
“Coupled with this, we have the added benefit of receiving brand new, high-quality, robust and reliable printing solutions fully maintained and supported from a single supplier,” Spicer added. “A four-hour response time is built into the contract, so we have the peace of mind of knowing that any problems will be quickly resolved.”
The combination of MFPs and independent printers at each Harveys site adds further reassurance. “Having two solutions means that we can still be up and running even if one device fails,” Spicer said. “Having an OKI MFP at each site also means that any hard-copy documentation that comes into the store can be scanned into the system and captured electronically for subsequent emailing to head office. We no longer have to rely on faxing documents over.”