“Future-Proofed” – OKI drives cost reduction and efficiencies to Malahide’s Grand Hotel
Printing is one of the most important technical aspects of the Grand Hotel’s daily operations. From the critical front desk service that produces, among other things, bills for clients, to the back offices where staff rely on printers for their daily duties.
The Grand Hotel wanted to reduce its increasing print bill, refresh its existing range of aging multi vendor, multi contract printers and increase device reliability for critical functions such as front desk and reception operations – all under one contract.
According to Brenner, adopting MPS has reduced the Grand Hotel’s printing costs by 30 per cent and introduced several efficiencies. “We had over 44 printers, faxes, photocopiers and other devices.” he said. “Since adopting OKI’s MPS, we have reduced this number to about 25. We have a large number of single offices so we could not reduce individual machines by as much as an open plan area. We managed to upgrade a number of offices and provide them with multi-function devices with extra functions, such as desktop scanning and copying, which previously weren’t available.
“Where possible we took out individual printers and provided one central multipurpose device enabling additional features and benefits to our users. Our front desk is the critical area as we need to be able to print there at all times and we need machines that are fast, reliable and hardwearing as they are required take paper of different weights.”
OKI is unique in being able to offer a decentralised concept within its MPS solution that other A3 copier vendors cannot.
Brenner and his staff are delighted that the hotel now has a fleet of devices that are “modern and up-to-date” rather than “troublesome and expensive.”
Commenting on the Grand Hotel’s relationship with OKI, Brenner said he has nothing but praise. “All of our issues are sorted straight away. The contract is reviewed every six months and all of OKI’s cost estimates for us have been accurate.
“The printers themselves are very robust and communicate with OKI directly when the toner is running low. Administration is made very simple because of OKI’s ongoing management process that handles this and other potential issues. We rarely have any trouble with them now and OKI responds to any difficulties online and can repair them remotely or with a quick visit if required. In many cases OKI has solved the problem before it even occurs.”
Brenner said the Grand Hotel will continue to work with OKI and that it couldn’t be happier with its reduced printing bill and lower running costs. The Grand Hotel recently renewed their MPS contract with OKI to include a complete equipment refresh, also adding the Marine Hotel in Sutton to the agreement.
“The end result of the whole process is lower running costs and reduced management time on the devices, in addition to improved uptime and service level agreements over our previous devices,” said Brenner. “We feel we are now future-proofed and we’ll continue working with OKI. We’ve recommended them, very happily, to other hotels, and we’ll be looking to maintain our relationship with OKI in the future.”