Customer focus is crucial in every department of ARBÖ. Working across a total of 93 national test centres and busy driving safety centres, the ARBÖ team offers help and advice on both minor and major issues. Supporting this important service, ARBÖ’s IT department ensures the organisation’s computer systems run smoothly and have adapted the service’s print infrastructure to meet the diverse range of requirements it faces.
These everyday IT and print operations place significant demands on ARBÖ’s equipment. In addition to conventional printing schedules, a range of processes must be followed relating to authorities or central registers, for which specialised software tools are used. One example is the partial scan required to issue truck driver cards. In order to transmit the data to the Austrian Federal Electronic Data Processing Centre, complete software integration is needed, along with the official authorisation of all devices used in the process.
Exact process specifications also apply when issuing reports, inspection badges, moped licenses and so on. This means precisely adapting all interfaces on the multifunction printers and clearly defining the user settings. In addition, some locations require the equipment to be robust, especially if housed in the workshop area where there is exposure to fluctuations in temperature.