To maintain its leading market status, Oak Furniture Land is always seeking ways to get the best possible quality product or service – at the most competitive price. Yet, when it first began working with IT reseller, AMC Print Solutions it had a combination of Xerox and Ricoh printers, involving a mish-mash of contracts and consumables.
Like other retailers it needed devices in its stores and back offices for printing receipts, finance documents, point-of-sale (PoS) materials and other paperwork. It also needed to be able to scan documents such as finance agreements and file and manage them centrally. Yet, space that isn’t dedicated to sales is always at a premium, so there was little room for multiple machines.
A further criteria was that printers had to be “well-built and robust”, according to IT manager, James Billet. Showrooms are busy and the machines endure a certain amount of heavy-handed treatment. “It’s clear that some printers are better made than others and we wanted to make sure that our chosen brand would be able to withstand the rigours of a hectic store, for example.”
Finally, Oak Furniture Land wanted to make the maintenance and repair of printers, together with the replenishment of consumables the responsibility of the vendor and reseller: “With 84 showrooms, there’s bound to be machines that are down, or low on toner at any given time. We wanted to be sure stocks would be replenished automatically and that any repairs and maintenance needed could be seen to immediately,” says Billet.