Troubleshooting for AirPrint
- It may take two or three minutes for this machine to join a network after it is turned on. Make sure that the machine is connected to the network before attempting to print.
- If you are using macOS or iOS, please update the software to the latest version before printing.
"No AirPrint Printers Found" is displayed on the iOS device
Cause | Solution | Reference |
|---|---|---|
| Is the power supply of this machine turned on? | Turn on the power supply of this machine. | |
| Is this machine connected to the same network as the iOS device? | Check if this machine is displayed on the iOS print screen. If this machine is not displayed, check the IP address. | - |
Unable to print
Cause | Solution | Reference |
|---|---|---|
| Is the power supply of this machine turned on? | Turn on the power supply of this machine. | |
| Is this machine connected to the same network as the iOS device? | Check if this machine is displayed on the iOS print screen. If this machine is not displayed, check the IP address. | - |
| Is the latest firmware installed? | Make sure that the firmware of this machine and the software of macOS and iOS are of the latest versions. If they are not of the latest versions, please update them to the latest versions from our website or Apple's website. | - |
| Is there any paper? | Check that the out-of-paper message is not displayed. | |
Is there any toner? | Check that the out-of-toner message is not displayed. | |
Is AirPrint set to [Enable]? | Press the scroll button on the operator panel several times to check the status of [AirPrint]. If [Disable] is displayed, AirPrint cannot be used. | - |
Is any error displayed? | Check the error message. |