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Advance Module Replacement Request

Please complete this form to request the replacement of faulty parts or consumables.

If we do not have the required parts/consumables available we will advise you.

Please note OKI may notify you if the additional information listed below as points 1 & 2 is required to process your Advance Module Replacement request:

Configuration Report/Menu Map, CMYK test, Engine test and or an Error log report.
Image Example for a print Quality Problem

RETURNING YOUR FAULTY PART(S)

Once you have submitted your request, please follow the instructions on the confirmation email to return the faulty part(s).

*indicates a required field

YOUR CONTACT DETAILS

Your Reference No.

Company Name*

Serial Number*

Locating the serial number.

Mono Page Count

Colour Page Count

Email Address*

Title

First Name*

Last Name*

Tel*

END USER CUSTOMER DETAILS

End User Customer Company Name*

Product Model*

Brief Description of Symptom*

DELIVERY ADDRESS

Delivery Contact Name*

Delivery Contact Tel*

Delivery Contact Company Name*

Delivery Address 1*

Delivery Address 2*

Delivery City*

Delivery Post Code*

REPLACEMENT PARTS REQUIRED

Replacement Part 1

Part Number 1*

Part 1: Description*

Part 1: Quantity*

Part 1: % Cons Life Remaining*

Replacement Part 2

Part Number 2

Part 2: Description

Part 2: Quantity

Part 2: % Cons Life Remaining

Replacement Part 3

Part Number 3

Part 3: Description

Part 3: Quantity

Part 3: % Cons Life Remaining

Replacement Part 4

Part Number 4

Part 4: Description

Part 4: Quantity

Part 4: % Cons Life Remaining

Replacement Part 5

Part Number 5

Part 5: Description

Part 5: Quantity

Part 5: % Cons Life Remaining

Additional Comments

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