The challenge
Like most modern hospitals, the Mater has an extensive ICT Network where hospital management is constantly looking at ways to reduce costs and improve efficiencies. A Lean Six Sigma programme identified printing as an area where savings might be achieved. The project team engaged with OKI as the print partner to gather evidence-based information on the precise current printing solution across the campus. The project identified that there was a large fleet of printers on site consisting of many different makes and models of varying age and condition. The required printing solution was identified as being very complex, as it involved numerous hospital departments to achieve what appeared to be a simple goal.
This comprehensive engagement resulted in a full audit of printing services in the Mater – a complex task as the campus encompasses many different types of buildings from the modern new Whitty wing to the old individual Georgian houses on Eccles Street. Working with the ICT Department, the precise printing needs of hospital users and departments were identified. As a result of this process, the true costs of printing were now understood, namely that large volumes of printing were required as part of hospital processes and that this was a major source of costs.
