OKI printers comfortably enhance operations at DFS
As soon as stores had their tablet device up and running, they eliminated the use of carbon copy order and lease forms, which had to be manually rewritten out for each individual customer. The tablet device is now used to take a customer’s order and then the digital form is automatically sent to the printer. As a result, high quality, colour printed versions of the finance forms can be quickly issued to the customer, saved for DFS records and passed on in the appropriate format to the finance vendor when a client is purchasing a sofa. These digital order forms are also printed straight from the computer generated system, greatly reducing the risk that any will go astray.
One of the biggest benefits seen by DFS was the improvement in order turnaround and accuracy. By eliminating the use of difficult to read handwriting and the need to totally rewrite an order if a customer changed their mind, DFS quickly found that it was working far more efficiently. Before partnering with OKI, if a customer wanted to add an additional chair to their dining table order, for example, a staff member would have had to scrap the original handwritten carbon copy and rewrite a new form from scratch. With their new system in place, staff members are able to quickly amend the digital order and print a revised copy.
“Speeding up finance document workflows and the accuracy of order content, customers ultimately receive a better quality of service and as such we create a much better impression,” Derby said. “Our finance process needed to move into the twenty-first century and OKI has helped us to do that with the implementation of laser printers. Now customers receive colour printed order forms, which are quicker to issue and far more accurate and professional than the outdated carbon copy versions we relied on before.
“We have been delighted with the laser print offering and support we have received from OKI over the last few years. It is critical that we have reliable printers in place to meet the needs of our customers. When working with OKI, we are always confident that we will receive the highest quality of products and experience minimal printer downtime.”