OKI Data Australia Pty Ltd (ACN 140 212 335) ("OKI", "we", "our", "us") values your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (“APPs”).
If you have any questions or concerns regarding your privacy, please contact:
Privacy Officer
Phone: (02) 8071 0000
Postal: Level 3, 4 Drake Avenue, Macquarie Park, NSW 2113, Australia
The Privacy Policy explains how we collect, hold, maintain and manage your personal information and the purposes for which that information is collected, held, used and disclosed by us.
By using the OKI website and accepting the Terms of Use (which can be found here) you also agree to this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the OKI website.
This Privacy Policy applies to your use of our websitehttps://www.oki.com/au/printing/index.html(“Website”), in addition to the Terms of Use accessible atwww.oki.com/au/printing/terms-of-use/au/,and to the services offered by us. It also applies to information collected from third parties.
For the purpose of this Privacy Policy, “personal information” is any information or an opinion that identifies an individual (or which may be reasonably used to identify a person), whether that information is true or not or recorded in material form or not.
We may collect the following types of personal information:
· Your name, contact details (address, phone, email), company information
· Gender, date of birth, job title
· Details contained on resumes and information provided during interviews if you apply for employment with OKI
· Information about how you use our website, including IP address and browser details.
Where practical, we may offer the option to not identify yourself and to remain anonymous or use a pseudonym. However, we may not be able to provide some services depending on the circumstances.
We may collect personal information in several ways, including:
· When you submit an inquiry via our Website, such a general enquiry, technical support enquiry or request a consultation
· When you make a purchase or register a warranty on our Website
· Through web forms, surveys, competitions, or customer feedback
· If/when we provide technical support in respect of a product you have acquired if our agent has escalated your request to OKI
· When you contact us through customer service channels (such as by phone or email)
· When you engage with us via social media (such as LinkedIn, YouTube and Facebook).
We may also collect your personal information from third parties. These third parties include:
· Our customer support service provider who makes notes of customer service requests/calls which we then review to nominate an appropriate service partner to respond to the request
· Our distributor, who may share your personal information with us if, for example, you attended their exhibit at a trade show and expressed interest in our products
· Brandfolder, an asset distribution platform operated by Smartsheet (which is based in the USA) which collects the personal information of our channel partners when they download materials and presentations about our products
· Recruiters we have engaged to help fill vacant roles and referees who provide references for job applicants
· Our related companies, for example, we may collect your name and contactdetailsfrom OKI Europe via the HubSpot marketing platform when you subscribe to the OKI marketing list.
Your information may also be collected via cookies and analytics tools used on our Website. Cookies are small files that store information on your computer, mobile phone or other device. A cookie enables the entity that put the cookie on your device to recognise you when you use different websites, devices and/or browsing sessions.
Where we collect personal information via cookies, the personal information will be handled in accordance with this Privacy Policy.
For further information on the use of cookies on the Website and to manage your cookie consent preferences, see “Cookie Settings” (accessible at the bottom of each page on the Website).
We collect and use your personal information to:
· Provide products and services (including support and warranty services)
· Manage orders, contracts, and customer relationships
· To assess the suitability of job applicants for employment
· Respond to inquiries or complaints
· Send marketing communications (where permitted)
· Improve our website, services, and offerings
· Comply with legal and regulatory obligations.
You may opt out of direct marketing communications at any time by using the “unsubscribe” option in the marketing communication or by contacting us directly.
We may disclose your personal information:
· To service providers (e.g. delivery, IT support, marketing providers) who assist us with the operation of our business
· To our parent company in Japan or other OKI subsidiaries where they assist us with the operation of our business
· To our service agents for the purposes of providing technical support
· Where authorised or required by law
· With your consent.
We reserve the right to transfer information (including your personal information) to a third party inthe event of a sale, merger or other transfer of all (or substantially all) of the assets of OKI provided that the third party agrees to adhere to the terms of this Privacy Policy and to handle personal information in accordance with the APPs.
Some of these third parties are overseas. Our related companies are in Asia, Europe, Oceania, the Americas and the Middle East - our parent company is located in Japan. Our customer support service provider is located in the Philippines.
We take reasonablesteps to ensure that overseas recipients handle your personal information in accordance with Australian privacy laws and standards.
If you agree, we may use your information for direct marketing. You may opt out at any time by clicking “unsubscribe” in our marketing communications or contacting us.
Wherever it is lawful and practicable, OKI will give you the option of not identifying yourself or of using a pseudonym when entering into transactions with OKI or dealing with OKI in relation to a particular matter. However, OKI may be unable to provide certain services or products to you unless you provide us with your correct details and disclose your identity.
We take reasonable steps to protect your personal information from loss, and misuse, interference, and from unauthorised access, modification or disclosure. This includes:
· Secure storage in locked facilities or protected electronic databases
· Restricted access to authorised personnel only
· Data retention for no longer than necessary (or as required by law)
· Secure destruction or de-identification of personal information when no longer needed.
Please note that OKI is unable to access or copy any data which is stored on OKI equipment, such as printers. Data stored on equipment is encrypted.
Our Website containslinks to other websites for your convenience and information (such as links to our sales and service partners’ websites). When you access a website through our Website, we are not responsible for the privacy practices of that site. We recommend that you review the privacy policies of each site you visit.
Any information you provide to third party websites will be governed by the terms of the websites’ privacy policies. We have no responsibility or liability whatsoever for the content, actions or policies of third party websites.
You havethe right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or out of date.
Please send requests in writing to our Privacy Officer. In some cases, correction or access may be refused in accordance with the Privacy Act and APPs (e.g. due to legal proceedings or if access would breach another person’s privacy). If your correction or access request is refused, we will provide reasons in writing. If we refuse your access request, we will include a statement about your requested correction with your personal information if you ask us to do so.
If you have a concern or complaint about your privacy, please contact us by email or post (using the contact details above) or the online compliant form.
Our Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint.
Your complaint will then be investigated. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
We will respond as quickly as possible (usually within 30 days of receipt of your complaint). If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (“OAIC”):
Wemay change this Privacy Policy from time to time. When we make changes, we will post a notice on our Website homepage and make a new copy of the updated Privacy Policy available on our Website. Where changes to the Privacy Policy are material, we will provide you with reasonable notice before the changes take effect. If you continue to use our Website after the effective date of the changes, you will be taken to have accepted the amended Privacy Policy.
Complaint form: Online Complaint Form
Last Updated: 21 November 2025
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