OKI Coronavirus Message


Date:  April 1, 2020

Dear OKI Customers, Business Partners and Associates,

I hope this message finds you and your loved ones healthy and well. In times like these, we are reminded that nothing is more important than our health and safety.

While these past weeks have been among the most challenging that any of us can remember, I am moved by the signs of compassion and togetherness that I see in families, communities and companies around the world.

At OKI Data, we have responded to the COVID-19 challenge with vigor and determination. Our people have successfully transitioned to working remotely. Our factory capacity was impacted in January and February, but we are recovering steadily, and output is increasing daily. We are still working through some material shortages but expediting what we can to fulfill our customer orders. Our distribution facilities in North America are up and running, and shipments are going out.

April 1st signifies the kickoff of our new fiscal year at OKI. In the days to come, we will be actively looking at new ways to operate and make decisions that strengthen our future.

We are grateful for your partnership, and we’ll continue to work together to make it through these challenging times and come out stronger than before. 

Sincerely,

Sergio Horikawa
President & CEO
OKI Data Americas, Inc.


Date:  March 16, 2020

Dear OKI Customers, Business Partners and Associates,

The safety and security of our associates, customers, and business partners is our top priority as we navigate the spread of the Coronavirus (COVID-19) and its impact on our work and personal lives.  We are focused on this unprecedented situation with both urgency and concern, and we’re closely following guidance from public health authorities to mitigate risk.

We have taken a number of proactive actions across our business to protect our employees, customers and partners – from increasing the cleaning and sanitation of our facilities, to limiting travel, and implementing work from home policies for our employees. Although these actions create challenges in our day-to-day business, the OKI team is committed to delivering products, services and customer support to the best of our ability. 

As of Monday, March 16, 2020 OKI Data Americas, Inc. has taken the following actions:

  • Supply chain: As of the beginning of March we have approximately seventy (70) percent of our manufacturing capacity in China operating.  There are currently no major material shortages and production output against February demand is currently running three (3) to five (5) weeks behind schedule.  We have plans to hire additional staff to make up the production delays as quickly as possible.
  • Current Inventory Shortages: Currently we’re experiencing some inventory shortages for hardware and supplies. These products have been put on strict allocation and we’re working to increase production and prioritize the delivery of these shipments.
  • Warehouse & shipments: Our warehouse facilities in the United States and Canada are open and receiving, processing and shipping product to our distributors and customers. We’re working closely with our international and domestic shipping partners to expedite shipments and provide timely availability assessments to our partners.
  • Imposed restrictions on travel.
    • All non-essential business travel via air, both domestic and international, is prohibited. Travel deemed essential must be approved by management prior to booking.
  • OKI corporate staff in our Irving and Mt. Laurel offices will begin working remotely from home effective Tuesday, March 17, 2020. All employees have phone, e-mail and access to business-critical applications from their remote offices and will be able to conduct day-to-day business.  This policy will remain in effective for our Mt. Laurel, New Jersey office through April 10, 2020 and our Irving, Texas office through May 1, 2020.  We will update this closure as needed.
  • As our offices are closed we are not accepting visitors at this time. Where possible, we are asking face-to-face meetings be repurposed to virtual meetings via phone/video.

This situation is very fluid so please contact your OKI account representative if you have any questions or need assistance. We will continue to provide updates as the situation changes and appreciate your partnership and continued support during this time.

Best Regards,

Sergio Horikawa
President & CEO
OKI Data Americas, Inc.

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