Problems on the Machine

Nothing is displayed on the display screen after turning the machine on.

The power cord is unplugged.

Turn the machine off, and then plug in the power cord firmly.

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The power is out.

Check whether the power is supplied to the outlet.

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The machine does not operate.

The power cord is not firmly plugged in.

Plug in the power cord firmly.

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The machine is turned off.

Turn the machine on.

Turning On the Power

The auto-power off function turns off the power.

Turn the machine on, or disable the auto-power off function.

Automatically Turning the Machine Off (Auto Power Off)

The printer froze.

Press and hold the power switch of the printer for over 5 seconds to force stop the printer.

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The power switch LED lamp quickly flashes at approximately 0.3-second intervals.

A malfunction may occur in the machine.

Unplug the power cord immediately, and then contact your dealer.

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The output tray and front cover cannot be closed.

The belt unit and image drums are not properly installed.

Remove the four image drums and reinstall the belt unit. If the blue locks on the both sides of the belt unit are not locked, the output tray and front cover cannot be closed.

Replacing the Belt Unit

The machine does not start printing.

An error is displayed.

Check the error code, and then follow the on-screen instructions.

Error Messages

A LAN cable or USB cable is unplugged.

Plug in a LAN cable or USB cable firmly.

Connecting to a Computer

There may be a problem with a LAN cable or USB cable.

Use another LAN cable or USB cable.

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A LAN cable or USB cable does not meet the standard.

• Use a USB cable compatible with this printer.

• Use an Ethernet 10BASE-T/ 100BASE-TX cable.

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There may be a problem with the print function.

Press the scroll button , select [Print Information] > [Configuration], and print out the configuration list to check the printing performance.

Test Printing from the Printer

A communication protocol is disabled.

Press the scroll button several times, select [Admin Setup] > [Network Setup], and then enable the communication protocol that you are using.

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A printer driver is not selected.

Set the printer driver of the machine as the default printer.

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The output port of the printer driver is incorrect.

Specify the output port for connecting a LAN cable or USB cable.

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Nothing is displayed on the display screen.

The machine is in Sleep mode.

Check the «POWER SAVE» button flashes, and then start the machine by pressing the «POWER SAVE» button.

Energy Saving Function

Print data is not sent.

A LAN cable or USB cable is damaged.

Connect a new cable.

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The time-out period set on the computer has elapsed.

Set a longer time-out period.

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There is an abnormal sound.

The machine is inclined.

Place the machine on a flat surface.

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There are waste paper or foreign objects inside the machine.

Check inside the machine, and then remove any objects.

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The output tray is opened.

Close the output tray.

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There is a buzzing sound.

The machine is printing on heavy or light paper when the temperature inside is high.

This is not a malfunction. You can proceed with the operation.

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The machine does not start printing immediately.

The machine is warming up to exit Power Save or Sleep mode.

You can set to extend the time of period for entering Power Save mode or Sleep mode by following the procedure below.

Press the scroll button and select [Menus] > [System Adjust], and then change [Power Save Time] or [Sleep Time].

Energy Saving Function

The machine may be cleaning the image drum.

Wait for a while.

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The machine is adjusting the temperature of the fuser unit.

Wait for a while.

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The machine is processing data from another interface.

Wait until printing is completed.

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Even if the [Density] setting is changed, printing results do not change.

The settings for [Color Density] are changed.

The [Density] setting goes together with the [Color Density] setting. They move within an appropriate range.

Adjusting Color Balance (Density)

Printing stops halfway.

The temperature inside the machine rises due to continuous printing for a long time, resulting in the temperature being adjusted.

Wait for a while.

When the machine reaches the suitable temperature, printing restarts automatically.

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Free space in memory is insufficient.

Memory full error has occurred. The data is too large to print.

Reduce the resolution on the printer driver.

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All pages are not printed.

The WSD port is used.

Change the print port to Standard TCP/IP Port.

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Printing, search printer or settings are not possible in the Sleep Mode.

The NBT/WINS protocol is suppressed in the Sleep Mode.

Press scroll button , select [Admin Setup] > [USB Setup] > [Connected Host], and then select [Specific].

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E-mail alerts cannot be notified periodically in the Sleep Mode.

Periodic notification of e-mail alerts is suppressed in the Sleep Mode.

Press scroll button , select [Admin Setup] > [USB Setup] > [Connected Host], and then select [Specific].

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As the time and date settings of the unit are set to be acquired from the server, the time and date settings of the unit sometimes deviate.

The update time function set for the SNTP server is suppressed in the Sleep Mode.

Press scroll button , select [Admin Setup] > [USB Setup] > [Connected Host], and then select [Specific].

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Printing is slow.

Printing process is also processed in the computer.

Use a computer with faster processing speed.

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You have selected [ProQ / High Quality] or [Fine / Detail (1200x1200)] on the [Print Job Options] tab of the printer driver.

Select [Normal (600x600)] on the [Job Options] tab of the printer driver.

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The print data is complicated.

Simplify the print data.

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Paper is narrow (narrower than 216 mm).

Press the scroll button to select [Menus] > [Print Adjust] > [Narrow Paper Speed], and then change the setting mode.

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When Moisture Control is set to Mode1 or Mode2, it may take time to complete printing of the first page.

Press the scroll button to select [Menus] > [Print Adjust] > [Moisture Control], and then change to [Off].

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The printer driver is not correctly displayed.

The printer driver may not be operating correctly.

Uninstall the printer driver, and then install it again.

Deleting a Printer Driver

Installing Software

The machine turns off automatically.

If the machine is not used for a certain period of time (the factory default is 4 hours), the machine turns off automatically. This function is called Auto Power Off.

Press the scroll button to select [Admin Setup] > [Power Setup] > [Auto Power Off], and then disable the function.

Energy Saving Function

The web page does not open.

The IP address is incorrect.

Check the IP address to the machine, and then enter proper value.

Open the Web Page of This Machine

The LAN cable is disconnected.

Make sure that the LAN cable is securely connected.

Connecting to a Computer

Paper is curled.

The paper is light.

Press the scroll button , select [Menus] > [Print Adjust] > [High Humid Mode], and then change the setting mode.

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Paper is damp.

Press the scroll button , select [Menus] > [Print Adjust] > [Moisture Control], and then change the setting mode.

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Non-genuine consumables/maintenance parts are installed

Clear the error according to the description of Error Code 709 in the Error Message List.

Error Messages