Memo
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Check the following explanations, smartphone app and "FAQ" in the web site.
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If you cannot solve a problem with the following solutions, contact your dealer.
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Symptom |
Cause |
Solution |
Reference |
|---|---|---|---|
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The machine is inclined. |
Place the machine on a flat surface. |
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The paper is too light or too heavy. |
The paper is too light or too heavy. Use the appropriate paper for the machine. |
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The paper is damp or has a static charge. |
Use paper stored under proper temperature and humidity conditions. |
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The paper is wrinkled, folded, or curled. |
Use the appropriate paper for the machine. Fix the curled paper. |
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The back side of the paper is printed. |
The paper that has been printed once cannot be used in Tray 1 and Tray 2/3/4/5. Load the paper in the MP tray for printing. |
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The edges of the paper are not aligned. |
Fan a stack of the paper well, and then align the edges of the paper. |
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There is only one sheet of paper in the tray. |
Load multiple sheets of paper. |
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You added new paper onto the paper that is already loaded in the tray. |
Remove the already loaded paper, stack up it onto the new paper, and then align the edges of all the paper. |
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Paper is loaded at an angle. |
For Tray 1 and Tray 2/3/4/5, adjust the paper guide and paper stopper to the paper. For the MP tray, adjust the manual feeding paper guide to the paper. |
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Envelopes are loaded in the wrong direction. |
Load the envelopes correctly. |
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Envelopes are sticking to each other. |
Either fan the envelopes thoroughly, or load the envelopes on top of each other one envelope at a time. |
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Paper, envelopes, or labels whose weight is 221 to 256 g/m2(56 to 95 lb) is loaded in Tray 1 and Tray 2/3/4/5. |
Load the paper whose weight is 221 to 256 g/m2(56 to 95 lb), envelops and labels should be fed from the MP tray regardless of their thickness. |
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The rear output tray is not closed firmly. |
Close the rear output tray firmly. |
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Paper often jams. |
Paper dust attaches to the paper feed rollers. |
Clean the paper feed rollers. |
Cleaning the Paper Feed Rollers (Tray 1/Tray 2/Tray 3/Tray 4/Tray 5) |
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Paper is not fed. |
The [Paper Feeding Source] setting on the printer driver is specified incorrectly. |
Check the paper tray, and then select the correct tray in [Paper Feeding Source] on the printer driver. |
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The manual feeding is specified on the printer driver. |
Disable the [Use MP tray as manual feed] setting on the printer driver. |
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Paper is not fed from Tray 2/3/4/5 (optional). |
Tray 2/3/4/5 is not set with the printer driver. |
Set Tray 2/3/4/5 with the printer driver. |
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Even after the jammed paper was removed, the machine does not work. |
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Open and close the front cover. |
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Paper is curled. Paper is creased. |
The paper is damp or has a static charge. |
Use paper stored under proper temperature and humidity conditions. |
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The paper is light. |
Press the scroll button |
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The paper twists around the rollers in the fuser unit. |
The settings of media weight and type are incorrect. |
Press the scroll button Alternatively, specify heavier weight in [Media Weight]. |
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The paper is light. |
Use heavier paper. |
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There are nearly solid fill on the leading edge of the paper. |
Insert a margin into the leading edge of the paper. For duplex printing, insert a margin into the bottom edge of the paper as well. |
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The paper twists around the rollers in the belt unit. |
Paper is too light or thin. |
Use heavier paper. Or load the paper in the different direction. (If the paper is set in landscape orientation, set the paper in the portrait orientation.) |
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A corner of paper is folded (edge folded). |
Paper is curled. |
Use paper stored under proper temperature and humidity conditions. |
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The paper is twinkled when printing on envelopes. |
The paper is damp. |
Use paper stored under proper temperature and humidity conditions. |
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The machine is printing when the temperature and humidity conditions are high. |
Select a mode (Mode 1, Mode 2 or OFF) from the options for [High Humid Mode] of [Print Adjust] in [Menus]. |
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If you cannot solve a problem with the above solutions |
Load the envelope with the flap (for gluing) on the printer side, and then set the reverse page orientation (180°) on the printing preferences. |
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Images printed on paper fed from the additional tray are out of the correct position. |
The print position on the tray is not aligned. |
Press the scroll button |
or 
, select [Menus] > [Tray Configuration] > [(tray name) Config] > [Media Weight], and then specify a lighter weight.