Memo
If you cannot solve a problem with the following solutions, contact your dealer.
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Nothing is displayed on the display screen after turning on the machine.
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Cause |
Solution |
Reference |
|---|---|---|
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The power cord is unplugged. |
Turn off the machine, and then plug in the power cord firmly. |
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The power is out. |
Check whether the power is supplied to the outlet. |
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The machine does not operate.
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Cause |
Solution |
Reference |
|---|---|---|
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The power cord is not firmly plugged in. |
Plug in the power cord firmly. |
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The machine is turned off. |
Turn on the machine. |
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The power switch LED lamp quickly flashes at approximately 0.3-second intervals.
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Cause |
Solution |
Reference |
|---|---|---|
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A malfunction may occur in the machine. |
Unplug the power cord immediately, and then contact your dealer. 
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The power switch LED lamp and the
(POWER SAVE) button light and nothing is displayed on the touch panel.
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Cause |
Solution |
Reference |
|---|---|---|
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The screen saver screen is displayed on the touch panel. |
Touch the touch panel. |
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The output tray cannot be closed.
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Cause |
Solution |
Reference |
|---|---|---|
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The belt unit and image drums are not properly installed. |
Remove the four image drums, and then remove and correctly reinstall the belt unit. |
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The blue lever of the toner cartridge is not set to the proper position. |
Turn the blue levers until their tops align with the protrusions in the back of the toner cartridges. |
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The machine does not start printing.
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Cause |
Solution |
Reference |
|---|---|---|
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An error is displayed. |
Check the error code, and then follow the on-screen instructions. |
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A LAN cable or USB cable is unplugged. |
Plug in a LAN cable or USB cable firmly. |
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There may be a problem with a LAN cable or USB cable. |
Use another LAN cable or USB cable. |
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A LAN cable or USB cable does not meet the standard. |
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There may be a problem with the print function. |
On the touch panel, press [Device Settings], select [Reports] > [Configuration], and print out the configuration list to check the printing performance. |
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A communication protocol is disabled. |
On the touch panel, press [Device Settings], select [Admin Setup] > [Network Menu] > [Network Setup] > [Network Setting], and then enable the communication protocol that you are using. |
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A printer driver is not selected. |
Set the printer driver of the machine as the default printer. |
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The output port of the printer driver is incorrect. |
Specify the output port for connecting a LAN cable or USB cable. |
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Nothing is displayed on the touch panel.
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Cause |
Solution |
Reference |
|---|---|---|
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The machine is in Sleep mode or Deep Sleep mode. |
Check the |
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Print data is not sent.
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Cause |
Solution |
Reference |
|---|---|---|
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A LAN cable or USB cable is damaged. |
Connect a new cable. |
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The time-out period set on the computer has elapsed. |
Set a longer time-out period. |
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There is an abnormal sound.
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Cause |
Solution |
Reference |
|---|---|---|
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The machine is inclined. |
Place the machine on a flat surface. |
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There are waste paper or foreign objects inside the machine. |
Check inside the machine, and then remove any objects. |
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The output tray is opened. |
Close the output tray. |
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There is a buzzing sound.
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Cause |
Solution |
Reference |
|---|---|---|
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The machine is printing on heavy or light paper when the temperature inside is high. |
This is not a malfunction. You can proceed with the operation. |
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The machine does not start printing immediately.
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Cause |
Solution |
Reference |
|---|---|---|
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The machine is warming up to exit Power Save, Sleep mode, or Deep Sleep mode. |
You can set to extend the time of period for entering Power Save mode, Sleep mode or Deep Sleep mode by following the procedure below. On the touch panel, press [Device Settings], and then select [Manage Unit] > [Power Save] > [Power Save Time] or [Sleep Time]. |
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The machine may be cleaning the image drum. |
Wait for a while. |
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The machine is adjusting the temperature of the fuser unit. |
Wait for a while. |
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The machine is processing data from another interface. |
Wait until printing is completed. |
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Printing stops halfway.
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Cause |
Solution |
Reference |
|---|---|---|
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The temperature inside the machine rises due to continuous printing for a long time, resulting in the temperature being adjusted. |
Wait for a while. When the machine reaches the suitable temperature, printing restarts automatically. |
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The specified settings such as the time setting have been erased.
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Cause |
Solution |
Reference |
|---|---|---|
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The machine is left turned off for a long time, or turn on and off the machine every time you use the machine. |
The battery may reach its lifetime. Contact your dealer. |
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Free space in memory is insufficient.
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Cause |
Solution |
Reference |
|---|---|---|
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The print data is complicated. |
Simplify the print data. |
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All pages are not printed.
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Cause |
Solution |
Reference |
|---|---|---|
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The WSD port is used. |
Change the print port to Standard TCP/IP Port. |
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Printing is slow.
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Cause |
Solution |
Reference |
|---|---|---|
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Printing process is also processed in the computer. |
Use a computer with faster processing speed. |
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You have selected [Fine / Detail (1200x1200)] on the [Job Options] tab of the printer driver. |
Select [Nomal (600x600)] or [Draft (600x600)] on the [Job Options] tab of the printer driver. |
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The print data is complicated. |
Simplify the print data. |
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The printer driver is not correctly displayed.
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Cause |
Solution |
Reference |
|---|---|---|
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The printer driver may not be operating correctly. |
Uninstall the printer driver, and then install it again. |
Removing the Printer Driver (Windows) |
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The machine turns off automatically.
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Cause |
Solution |
Reference |
|---|---|---|
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If the machine is not used for a certain period of time (the factory default is 4 hours), the machine turns off automatically. This function is called Auto Power Off. |
On the touch panel, press [Device Settings], select [Admin Setup] > [User Install] > [Power Setup] > [Auto Power Off], and then disable the function. |
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The web page does not open.
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Cause |
Solution |
Reference |
|---|---|---|
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The IP address is incorrect. |
Check the IP address to the machine, and then enter proper value. |
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The LAN cable is disconnected. |
Make sure that the LAN cable is securely connected. |