Memo
If you cannot solve a problem with the following solutions, contact your dealer.
Paper often jams. Multiple sheets of paper are pulled in at the same time. Paper is pulled in at an angle.
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Cause |
Solution |
Reference |
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The machine is inclined. |
Place the machine on a flat surface. |
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The paper is too light or too heavy. |
The paper is too light or too heavy. Use the appropriate paper for the machine. |
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The paper is damp or has a static charge. |
Use paper stored under proper temperature and humidity conditions. |
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The paper is wrinkled, folded, or curled. |
Use the appropriate paper for the machine. Fix the curled paper. |
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The back side of the paper is printed. |
The paper that has been printed once cannot be used in Tray 1 and Tray 2/3. Load the paper in the MP tray for printing. |
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The edges of the paper are not aligned. |
Fan a stack of the paper well, and then align the edges of the paper. |
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There is only one sheet of paper in the tray. |
Load multiple sheets of paper. |
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You added new paper onto the paper that is already loaded in the tray. |
Remove the already loaded paper, stack up it onto the new paper, and then align the edges of all the paper. |
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Paper is loaded at an angle. |
For Tray 1 and Tray 2/3, adjust the paper guide and paper stopper to the paper. For the MP tray, adjust the manual feeding paper guide to the paper. |
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Envelopes are loaded in the wrong direction. |
Load the envelopes correctly. |
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Paper, envelopes, or labels whose weight is 221 to 256 g/m2(56 to 95 lb) is loaded in Tray 1 and Tray 2/3. |
Load the paper, envelopes, or labels whose weight is 221 to 256 g/m2(56 to 95 lb) is in the MP tray. |
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The rear output tray is not closed firmly. |
Close the rear output tray firmly. |
Paper is not fed.
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Cause |
Solution |
Reference |
|---|---|---|
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The [Paper Feeding Source] setting on the printer driver is specified incorrectly. |
Check the paper tray, and then select the correct tray in [Paper Feeding Source] on the printer driver. |
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The manual feeding is specified on the printer driver. |
Load paper in the MP tray, and then select [Start] on the operator panel. Alternatively, disable the [Use MP tray as manual feed] setting on the printer driver. |
Paper is not fed from Tray 2/3 (optional).
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Cause |
Solution |
Reference |
|---|---|---|
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Tray 2/3 is not set with the printer driver. |
Set Tray 2/3 with the printer driver. |
Even after the jammed paper was removed, the machine does not work.
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Cause |
Solution |
Reference |
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The machine may not start printing until the output tray is opened and closed. |
Open and close the output tray. |
Paper is curled. Paper is creased.
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Cause |
Solution |
Reference |
|---|---|---|
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The paper is damp or has a static charge. |
Use paper stored under proper temperature and humidity conditions. |
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The paper is light. |
On the touch panel, press [Device Settings], select [Paper Setup] > [(tray name)] > [Media Weight], and then specify a lighter weight. |
The paper twists around the rollers in the fuser unit.
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Cause |
Solution |
Reference |
|---|---|---|
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The settings of media weight and type are incorrect. |
On the touch panel, press [Device Settings], select [Paper Setup] > [(tray name)] > [Media Type]/[Media Weight], and then specify the appropriate values. Alternatively, specify heavier weight in [Media Weight]. |
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The paper is light. |
Use heavier paper. |
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There are nearly solid fill on the leading edge of the paper. |
Insert a margin into the leading edge of the paper. For duplex printing, insert a margin into the bottom edge of the paper as well. |
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The paper twists around the rollers in the belt unit.
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Cause |
Solution |
Reference |
|---|---|---|
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Paper is too light or thin. |
Use heavier paper. |
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A corner of paper is folded (edge folded).
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Cause |
Solution |
Reference |
|---|---|---|
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Paper is curled. |
Use paper stored under proper temperature and humidity conditions. |
The paper is twinkled when printing on envelopes.
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Cause |
Solution |
Reference |
|---|---|---|
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The envelope lever is not attached. |
Attach the envelope lever. |
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The paper is damp. |
Use paper stored under proper temperature and humidity conditions. |
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The machine is printing when the temperature and humidity conditions are high. |
Set [High Humid Mode] of [User Install] to any value of [Mode0] to [Mode5] on [Admin Setup]. |
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If you cannot solve a problem with the above solutions |
Load the envelope with the flap (for gluing) on the printer side, and then set the reverse page orientation (180°) on the printing preferences. |