Unable to Send and Receive E-Mail

Point to check

Solution

Reference

Did you connect the LAN cable after turning the machine on?

Turn the machine off. Connect the LAN cable before turning the machine on.

Turning On the Machine

Is the E-mail address of the machine set?

Set the e-mail address of the machine.

Before Using Scan To E-mail

Is the entered e-mail address is correct?

Enter the correct e-mail address.

Before Using Scan To E-mail

Is the SMTP server address correct?

Check the SMTP server setting.

Before Using Scan To E-mail

Is the POP3 server address correct?

Check the POP3 server setting.

Before Using Scan To E-mail

Is the DNS server address correct?

Check the DNS server setting.

Easy Setup

Is another job in progress?

Wait until the other job is complete.

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Has any error occurred?

Follow the on-screen instructions on the display screen of the machine.

Error Message List

The network connection setting is incorrect.

  • To connect to a wired network, set [Wired] for the network connection to [Enable].

  • [Wireless(Infrastructure)] and [Wireless(AP Mode)] cannot be enabled at the same time.

  • To connect using [Wireless(Infrastructure)], set [Wireless(AP Mode)] to [Disable], and then set [Wireless(Infrastructure)] to [Enable].

  • To connect using [Wireless(AP Mode)], set [Wireless(Infrastructure)] to [Disable], and then set [Wireless(AP Mode)] to [Enable].

Connecting This Machine to a Network

Not connected to a wireless access point.

  • Check that the wireless access point power switch is turned on.

  • Check the wireless access point settings, and then perform the manual settings or automatic settings.

  • Restart the wireless LAN function.

  • Press [Device Settings], select [Admin Setup] > [Network Menu] > [Network Setup] > [Wireless Setting], and then select [Wireless reconnection].

Connecting This Machine to a Network