Scan To PC Problems
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Common to Windows and Mac OS X
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Symptom |
Point to check |
Solution |
Reference |
|---|---|---|---|
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The message, "Connect to PC failed." is displayed on the screen of the machine. |
The IP address on the computer was changed. |
Newly register the computer to the machine. |
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The computer is not turned on. |
Turn the computer on. |
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The computer is not connected to a network. |
Make sure the network connection. |
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For Windows ActKey
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Symptom |
Point to check |
Solution |
Reference |
|---|---|---|---|
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The message, "Connect to PC failed." is displayed on the screen of the machine. |
The document is not set in the position specified in Scan Method in ActKey. |
Set the document in the position specified in Scan Method in ActKey or change the setting for Scan Method. |
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When Paper Size in ActKey is set to "Auto", an undetectable size of documents are set on the machine. |
Set the optimal paper size other than "Auto" for Paper Size in ActKey. |
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In Windows Firewall setting, Network Configuration is disabled or blocked. |
Enable Windows Firewall setting in the following steps. From [Control Panel], click [System and Security] > [Allow a program through Windows Firewall]. Click [Change settings], find [Network Configuration] in [Allowed programs and features], select the check box, and then click [OK]. |
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On the USB-connected computer, Button Settings of ActKey or a warning message is displayed. |
Close Button Settings of ActKey or the warning message window. |
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"Access denied to PC." is displayed on the screen of the machine. |
On the network computer, Button Settings of ActKey or a warning message is displayed. |
Close Button Settings of ActKey or the warning message window. |
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Others
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Symptom |
Point to check |
Solution |
Reference |
|---|---|---|---|
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Unable to edit/delete a profile |
Is the profile assigned to job macro? |
Delete the job macro. |
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Is the profile assigned to auto delivery/transmission data save setting? |
Change the auto delivery/transmission data save setting so that it doesn't use the profile. |
Forwarding Received Document Data to an E-mail Destination or Shared Folder (Auto Delivery) |
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Unable to edit/delete an e-mail address in the address book |
Is the e-mail address assigned to job macro? |
Delete the job macro. |
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Is the e-mail address assigned to auto delivery setting? |
Change the auto delivery setting so that it doesn't use the e-mail address. |
Forwarding Received Document Data to an E-mail Destination or Shared Folder (Auto Delivery) |