Problems on Document and Paper

Memo

If you cannot solve a problem with the following solutions, contact your dealer.

The document is not ejected from the machine.

Cause

Solution

Reference

The document jammed.

Remove the jammed document, and then set it again.

Setting a Document

The document often jams.

Cause

Solution

Reference

The document is not appropriate.

Use an appropriate document.

Setting a Document

The document guides are not aligned.

Adjust the document guides to the document.

Setting a Document

There is a piece of paper inside the ADF.

Open the ADF cover to check.

If a Document Jam Occurs

The document feed roller of the ADF is dirty.

Clean the document feed roller of the ADF.

Cleaning the Document Feed Rollers

Paper often jams. Multiple sheets of paper are pulled in at the same time. Paper is pulled in at an angle.

Cause

Solution

Reference

The machine is inclined.

Place the machine on a flat surface.

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The paper is too light or too heavy.

The paper is too light or too heavy. Use the appropriate paper for the machine.

Loading Paper

The paper is damp or has a static charge.

Use paper stored under proper temperature and humidity conditions.

Paper Storage

The paper is wrinkled, folded, or curled.

Use the appropriate paper for the machine. Fix the curled paper.

Loading Paper

The back side of the paper is printed.

The paper that has been printed once cannot be used in Tray 1 and Tray 2.

Load the paper in the MP tray for printing.

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The edges of the paper are not aligned.

Fan a stack of the paper well, and then align the edges of the paper.

Loading Paper

There is only one sheet of paper in the tray.

Load multiple sheets of paper.

-

You added new paper onto the paper that is already loaded in the tray.

Remove the already loaded paper, stack up it onto the new paper, and then align the edges of all the paper.

Loading Paper

Paper is loaded at an angle.

For Tray 1 and Tray 2, adjust the paper guide and paper stopper to the paper.

For the MP tray, adjust the manual feeding paper guide to the paper.

Loading Paper

Envelopes are loaded in the wrong direction.

Load the envelopes correctly.

Loading Paper

Paper, envelopes, or labels whose weight is 121 to 163 g/m2(33 to 43 lb) is loaded in Tray 1 and Tray 2.

Load the paper, envelopes, or labels whose weight is 121 to 163 g/m2(33 to 43 lb) is in the MP tray.

Loading Paper

The faceup stacker is not closed firmly.

Close the faceup stacker firmly.

Setting Output Destination

Paper is not fed.

Cause

Solution

Reference

The [Paper Feeding Source] setting on the printer driver is specified incorrectly.

Check the paper tray, and then select the correct tray in [Paper Feeding Source] on the printer driver.

-

The manual feeding is specified on the printer driver.

Load paper in the MP tray, and then select [Start] on the touch panel.

Alternatively, disable the [Use MP tray as manual feed] setting on the printer driver.

Printing Manually One by One

Paper is not fed from Tray 2 (optional).

Cause

Solution

Reference

Tray 2 is not set with the printer driver.

Set Tray 2 with the printer driver.

Installing the Additional Tray Unit

Setting the Printer Driver

Even after the jammed paper was removed, the machine does not work.

Cause

Solution

Reference

The machine may not start printing until the top cover is opened and closed.

Open and close the top cover.

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Paper is curled. Paper is creased.

Cause

Solution

Reference

The paper is damp or has a static charge.

Use paper stored under proper temperature and humidity conditions.

Paper Storage

The paper is light.

On the touch panel, press [Device Settings], select [Paper Setup] > [(tray name)] > [Media Weight], and then specify a lighter weight.

Loading Paper

The paper twists around the rollers in the fuser unit.

Cause

Solution

Reference

The settings of media weight and type are incorrect.

On the touch panel, press [Device Settings], select [Paper Setup] > [(tray name)] > [Media Type]/[Media Weight], and then specify the appropriate values.

Alternatively, specify heavier weight in [Media Weight].

Loading Paper

The paper is light.

Use heavier paper.

-

There are nearly solid fill on the leading edge of the paper.

Insert a margin into the leading edge of the paper.

For duplex printing, insert a margin into the bottom edge of the paper as well.

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A corner of paper is folded (edge folded).

Cause

Solution

Reference

Paper is curled.

Use paper stored under proper temperature and humidity conditions.

Paper Storage

The paper is twinkled when printing on envelopes.

Cause

Solution

Reference

The paper is damp.

Use paper stored under proper temperature and humidity conditions.

Paper Storage

The machine is printing when the temperature and humidity conditions are high.

Set [High Humid Mode] of [User Install] to [ON] on [Admin Setup].

User Install

If you cannot solve a problem with the above solutions

Load the envelope with the flap (for gluing) on the printer side, and then set the reverse page orientation (180°) on the printing preferences.

About Screens and Functions of Each Printer Driver