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Unable to copy
Point to check |
Solution |
Reference |
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Is the machine turned on? |
Turn the machine on. |
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Is the machine being initialized? |
Wait until initialization is complete. |
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Is your document set properly? |
Set the document properly. |
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Is there paper in the tray? |
Load paper in the tray. Check that the paper cassette is installed in the machine. |
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Is the proper size paper for the document loaded in the tray? |
Load the proper size paper for the document. |
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Is the paper tray selectable if [Paper Feed] is set to [Auto]? |
On the touch panel, press [Device Settings], select [Paper Setup] > [Select Tray] > [Copy] > the paper tray on which the paper you use is loaded, and then select [ON] or [ON(Prior)]. |
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Is the loaded paper compatible with duplex printing? |
Duplex copying cannot be performed depending on the paper size,paper type, or paper weight. Load the appropriate paper for duplex printing, and then set the paper size, paper type, and paper weight correctly. |
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Is the media type of the paper tray set to [Plain] or [Recycled]? |
If [Paper feed] is set to [Auto], set the media type for the paper tray to [Plain] or [Recycled]. |
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Is there a paper jam? |
Check an error message, and then remove any jammed paper. |
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Is there an empty toner cartridge? |
Replace the empty toner cartridge with a new toner cartridge. |
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Does the image drum reach its lifetime? |
Replace the image drum with a new image drum. |
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Are any covers on the machine opened? |
Close all the covers. |
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Has any error occurred? |
Clear the error. |
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Is another job in progress? |
Start copying after the other job is complete. |
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Is a print job from a computer or other device in progress? |
Wait until printing is complete. |
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Is a fax being sent in real time? |
Wait until the transmission is complete. |
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Is Continuous Scan mode on? |
Select [Scan completed] on the display screen. |
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Is the machine offline? |
Press the (PRINT) button, and then select [Online]. |
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Are you authorized to make copies? |
Enter the authorized PIN or user name and password. |
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Unable to change copy ratios
Point to check |
Solution |
Reference |
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Is [Cannot found appropriate paper size. Please confirm paper of tray.] displayed? |
Specify a paper feed tray. Or specify a zoom ratio manually. |
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Did you press Reduce or Enlarge? |
The specified size of paper is not loaded in the trays. Specify a paper feed tray. Or specify a zoom ratio manually. |
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Unable to copy mixed size documents
Point to check |
Solution |
Reference |
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Is [Mixed Size] set to [OFF]? |
Set [Mixed Size] to [ON]. |
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Is the size of your document supported for making mixed size copies? |
Use documents sizes supported for mixed size copying. |
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Is paper of the required sizes loaded? |
Load paper of the required sizes on each paper tray. The paper trays need to be set to [ON] or [ON(Prior)] from [Device Settings] > [Paper Setup] > [Select Tray] > [Copy] on the touch panel. |
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Unable to sort copies
Point to check |
Solution |
Reference |
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Is [Sort] set to [OFF]? |
Set [Sort] to [ON]. |
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Is memory full? |
Reduce the number of document pages. Check the free space in memory. Delete unnecessary jobs in memory. |