Unable to Install a Printer Driver Successfully

Memo

  • Check the following explanations, smartphone app and "FAQ" in the web site.

  • If you cannot solve a problem with the following solutions, contact your dealer.

  • For problems caused by an application, contact the manufacturer of the application.

USB Connection Problems

Symptom

Cause/solution

Reference

An icon for the machine is not created on the "Printer folder".

The printer driver is not installed correctly.

Reinstall the printer driver correctly.

Installing a Printer Driver to a Computer

The "Unable to install printer driver" error message is displayed.

Use Plug-and-Play. Follow the procedure below:

1. Check that the machine and computer are turned off.

2. Connect a USB cable.

3. Turn the machine on.

4. Turn the computer on.

5. When the [Found New Hardware Wizard] is displayed, follow the on-screen instructions to complete the setup.

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