Troubleshooting

Point to check	Solution	Reference
Did you connect the LAN cable after turning on the machine?	Turn off the machine. Connect the LAN cable before turning on the machine.	Turning Off the Machine
Is the E-mail address of the machine set?	Set the e-mail address of the machine.	Before Using Scan To E-mail
Is the entered e-mail address is correct?	Enter the correct e-mail address.	Before Using Scan To E-mail
Is the SMTP server address correct?	Check the SMTP server setting.	Before Using Scan To E-mail
Is the POP3 server address correct?	Check the POP3 server setting.	Before Using Scan To E-mail
Is the DNS server address correct?	Check the DNS server setting.	Easy Setup
Is another job in progress?	Wait until the other job is complete.	-
Has any error occurred?	Follow the on-screen instructions on the display screen of the machine.	Error Message List
The network connection setting is incorrect.	To connect to a wired network, set [Wired] for the network connection to [Enable]. [Wireless(Infrastructure)] and [Wireless(AP Mode)] cannot be enabled at the same time. To connect using [Wireless(Infrastructure)], set [Wireless(AP Mode)] to [Disable], and then set [Wireless(Infrastructure)] to [Enable]. To connect using [Wireless(AP Mode)], set [Wireless(Infrastructure)] to [Disable], and then set [Wireless(AP Mode)] to [Enable].	Connecting a LAN Cable/USB Cable Connecting to a Wireless LAN (Only When the Wireless LAN Module is Mounted)
Not connected to a wireless access point.	Check that the wireless access point power switch is turned on. Check the wireless access point settings, and then perform the manual settings or automatic settings. Restart the wireless LAN function. On the touch panel, press [Device Settings], select [Admin Setup] > [Network Menu] > [Network Setup] > [Wireless (Infrastructure) Setting], and then select [Wireless reconnection].	Connecting to a Wireless LAN (Only When the Wireless LAN Module is Mounted)

Scan To E-Mail Problems