Error Message List

The network is being initialized.

Wait for a while until the machine connects to the network.

File system in a flash memory device is being checked. Wait for a while.

Turn off the machine, and then back on. If the same error occurs, contact your dealer.

Turn off the machine, and then back on. If the same error occurs, contact your dealer.

Press [Print] > [Online] on the touch panel. The (STATUS) button turns off when the machine turns online.

Data remains unprinted. Wait for a while and if the message does not disappear, check the data.

The job was cancelled or user is unauthorized. Wait for a while.

The machine is adjusting the temperature of the fuser unit. Wait for a while.

Color registration and density are being adjusted. Wait for a while.

The programs on the machine are being updated.

Do not turn off the machine until the update completes.

The machine automatically restarts after the update completes.

The toner indicated on the screen is low. Have a new toner cartridge ready.

Waste toner is full. Replace the toner cartridge with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

An optimum C (Cyan, blue) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

An optimum M (Magenta, red) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

An optimum Y (Yellow) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

An optimum K (Black) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

A postscript error has occurred. Please check data.

The image drum indicated on the screen is near life. Have a new image drum ready.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

The fuser unit is near life. Have a new fuser unit ready.

The belt unit is near life. Have a new belt unit ready.

The fuser unit reaches its lifetime.

Replace the fuser unit with a new one.

The belt unit reaches its lifetime.

Replace the belt unit with a new one.

The toner indicated on the screen is empty. Replace the empty toner cartridge with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

A color toner cartridge indicated on the screen is not installed.

Install the toner cartridge.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

No paper is loaded in the indicated tray. Load paper.

Memory in the file system is full.

Delete unnecessary files.

The file you are trying to write is write-protected.

Contact the device administrator.

Insufficient memory error has occurred during collate printing.

Reduce the number of pages to print.

Memory full error has occurred while receiving PC Fax data. Press [Close].

Unauthorized job was sent or unauthorized user attempted to print or send a fax. Data was deleted. Contact your administrator to use this machine.

Stored document files are being deleted.

Wait for a while.

Files supposed to be deleted are full. Erase the files.

Private printing files whose storage period expired were automatically deleted.

An error has occurred in the file system. Press [Close].

An error has occurred when firmware was being updated.

Contact the administrator.

Invalid print data or PC fax transmission data was received. To erase the message, press [Close].

If you performed private printing, the data was deleted because it was incomplete. Print again.

Data whose job type is not defined in the acceptable job type settings was received. The data was discarded without being processed.

Select a job type defined in the acceptable job type settings for [Job Type] of the printer driver and print again.

About Screens and Functions of Each Printer Driver

Print on paper fed manually. Load paper in the MP tray.

The size and type of paper set in the machine do not match those indicated on the screen. Use the same size and type of paper selected on the application.

The size or type of paper loaded in the MP tray do not match those indicated on the screen. Make sure that the size and type of paper loaded in the MP tray match those selected on the application.

Network settings for this machine is changed. The new settings are being stored. Wait for a while.

Network settings for this machine are initializing. Wait for a while.

No paper is loaded in the indicated tray. Load paper of the displayed size.

The tray is not installed. Install the cassette. If the cassette is already inserted, pull it out, and then insert it again.

Data is too complicated. Memory full error has occurred during processing. Reduce the volume of the print data.

Waste toner of the toner cartridge is full. Opening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

Y: Yellow, M: Magenta (red)

The indicated cartridge ran out of toner.

Opening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

The installed C (Cyan, blue) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

The installed M (Magenta, red) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

The installed Y (Yellow) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

The installed K (Black) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

A color toner cartridge indicated on the screen is not installed.

Install the toner cartridge.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

A sensor error has occurred in the image drum indicated on the screen.

Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

The indicated tray fed multiple sheets of paper at a time.

Remove the cassette from the tray, and then load paper again.

Paper size error has occurred in the indicated tray. Make sure that the size of paper loaded in the tray matches the [Paper Size] setting set on the operator panel. Load paper according to the paper size and direction set. To resume printing, open and close the output tray.

If the setting set on the operator panel is wrong, cancel printing first, set the right paper size from [Paper Size] on the operator panel, and then print again.

Make sure that the cassette does not feed multiple sheets of paper at a time after starting printing. If it happens, remove paper, and then load paper correctly.

Paper jammed via the paper feed path from the MP tray. Remove jammed paper.

If the edge of the jammed paper is not visible, open the output tray and remove the paper.

A paper jammed via the paper feed path from the indicated tray.

Pull out the cassette, and then remove paper. If multiple sheets of paper are fed at a time, remove paper and reload paper.

Make sure that the paper stoppers are set in the right position.

A paper jam has occurred inside the machine.

Open the output tray and remove jammed paper.

A paper jam has occurred inside the machine.

Open the output tray and remove jammed paper.

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible, however.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Printing has stopped because the image drum indicated on the screen reached its lifetime. Replace with a new image drum to print.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

The fuser unit reaches its lifetime.

Replace the fuser unit with a new one.

Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

The belt unit reaches its lifetime.

Replace the belt unit with a new one.

Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Waste toner of the belt unit is full. Replace the belt unit with a new one. Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

A color toner cartridge indicated on the screen is not installed.

Make sure that the lever on the toner cartridge is fully turned and the protective tape is removed.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

The indicated image drum is not installed correctly.

Remove and re-install the image drum.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

The fuser unit is not properly installed. Remove and re-install the fuser unit.

The belt unit is not properly installed. Remove and re-install the belt unit.

Indicated cover is open. Close the cover.

Error: 310 The output tray.

Turn off the machine, and then back on.

If the same error occurs, contact your dealer.

Turn off the machine, and then back on.

If the same error occurs, contact your dealer.

The cancel button was pressed while copying. The copy job is being cancelled. Wait for a while.

The ADF cover of the scanner is open. Close the cover.

Paper jammed in the ADF of the scanner.

Open the ADF cover and remove jammed paper.

Light volume of the scanner is low. Contact your dealer.

An error has occurred on the carriage of the scanner. Turn off the machine, and then back on.

If the same error occurs, contact your dealer.

Scan To USB Memory was cancelled because the USB Memory is full.

Check the free space in the USB Memory.

The USB Memory is write-protected. Unlock the protection.

The USB Memory was removed while performing Scan To USB Memory. Connect USB Memory and try again.

No destination computer was found for Scan to Computer. Make sure that your computer is turned on and recordable.

To erase the message, press [Close].

Scan To Computer Problems

Memory full error has occurred during fax reception. Ensure available memory.

An error has occurred during fax transmission or fax reception.

The external phone is in use. Use the device after ending the call in progress.

An error such as a malfunction of the server or disconnection of a LAN cable has occurred while performing Scan To shared folder.

Check the network connection.

To erase the message, press [Close].

Cannot connect to the SMTP server. Check the network settings.

Cannot connect to the POP3 server. Check the network settings.

An attempt to log into the SMTP server ended up an authentication error.

Check the network settings.

The SMTP server does not support the authentication system.

Check the network settings.

An attempt to log into the POP3 server ended up an authentication error.

Check the network settings.

The DHCP server cannot be detected. Check the network connection.

Cannot connect to the DNS server. Check the network connection.

Cannot connect to the file server. Check the network settings.

Logging into the file server failed. Check the server settings.

Connecting to the directory of the FTP server failed. Check the server settings.

File transmission failed because the file transfer type was not accepted by the FTP server. Change the FTP transfer type to "binary".

Files sent using Scan To shared folder could not be written. Check the access rights for the shared folder.

Memory in the FTP server is low. Delete unnecessary files and ensure the free space.

Available memory for fax reception may be short or faxes received using Secure Receive may be left unprinted.

Check preview images and delete unnecessary files to ensure the free space.

The specified file name is not acceptable. Check the FTP server settings and change the file name.

The server does not support CIFS or FTP. Check the server settings.

The name of the network shared folder is not correct. Check the folder name.

Scan To USB Memory or print from USB Memory with USB Memory not inserted was attempted.

Insert USB Memory.

The cassette in the indicated tray is pulled out.

Install the cassette.

A color print job was converted to a mono print job due to an unauthorized user. Contact your administrator for color printing.

A color print job was deleted due to an unauthorized user. Contact your administrator for color printing.

A print job was deleted due to an unauthorized user. Contact your administrator for printing.

An unsupported USB device is connected. Remove the USB device.

The connected USB device was not recognized. Remove the USB device.

A USB hub is connected. Remove the USB hub. This machine does not support USB hub.

Turn off the machine, and then back on. If the same error occurs, contact your dealer.

A data base access error has occurred while writing or reading the job log. Turning off and on the machine may resolve the problem.

To erase the message, press [Close].

Old job logs were deleted, because job log buffer was full.

An error has occurred in the image data sent to this machine. Check the image data.

Processing data was cancelled due to memory full.

Press the (Status) button and check if printing data remains on the machine. Delete the data if any data remains.

Remaining private printing data can be deleted only by someone who set the password and the administrator.

If an error occurs while scanning or faxing, change the scan settings to prevent the data amount from being large.

Processing data was cancelled because an error occurred on the machine.

Contact your dealer.

Connecting to a computer failed when performing Scan to Computer. Check the settings on the computer.

Scan To Computer Problems

This machine ran out of color toner. Color print data is being deleted.

Wait for a while.

This message indicates that the color print job was cancelled because toners other than black are empty. Press [Close] to exit the status window.

The PDF file is damaged.

Check the file.

This PDF file is password protected.

This PDF needs authentication.

Obtaining current time from the SNTP server failed. Check the server.

The USB Memory was removed while printing from USB Memory. Do not remove USB Memory while printing is in progress.

The specified file could not be Opened. Check the file.

Files could not be read. Check the device where the files are stored.

The sensor error has occurred in the image drum indicated on the screen.

Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

2-sided printing (duplex printing) failed because the rear output tray is open.

Close the rear output tray and tray again.

The rear output tray was moved while printing.

Open the output tray and remove the jammed paper remaining inside of the unit.

Wait Timeout is disabled.

Press [Device Settings], select [Admin Setup] > [Print Setup] > [Print menu] > [Printer Adjust] > [Timeout Injob] on the touch panel, and then select a longer print timeout value.

Insufficient memory error has occurred during Scan To fax.

Perform the following to increase the available memory.

• Check the reserved transmission.

• Print the documents received with the confidential reception.

• Delete the documents stored in the bulletin board box and images received using Secure Receive.

Insufficient memory error has occurred during fax reception.

Perform the following to increase the available memory.

• Check the reserved transmission.

• Check whether paper jams or paper runs out.

• Print the documents received with the confidential reception.

• Delete the documents stored in the bulletin board box and images received using Secure Receive.

Receiving E-mail was cancelled because the format of the E-mail is not supported or attached file is too large.

Check the file format and size of the attached file.

Wrong values are set or items remain unset in the wireless LAN settings. Check the wireless settings.

No wireless LAN access points are found.

Make sure that the access point is turned on.

Disconnect and re-connect to wireless LAN.

Turn off the machine, check that the wireless LAN module is correctly installed, and then reboot the machine. If the error persists, contact your dealer.

Updating the firmware failed. Update again.

This machine is being registered to the Google Cloud Print service. Wait for a while.

This machine is being removed from the Google Cloud Print service. Wait for a while.

You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.

To accept these risks and to restore function;

1. Turn off your product.

2. Press and hold the (CLEAR) button and turn on your product.

3. After start up, release the (CLEAR) button.

Note: This operation will be recorded for future reference.

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Data could not received within a certain period of time.

Press [Device Settings], select [Admin Setup] > [Print Setup] > [Print menu] > [Printer Adjust] > [Timeout Injob] on the touch panel, and then select a longer print timeout value.

The IP address assigned to this machine is duplicated with that of another device.

Check the IP addresses, and then assign another IP address.

Scanned pages are all blank. Turn over the document.

Duplex printing is not available on the specified paper.

Check the size and thickness of paper.

Press [Close].

Display language is being changed.

Wait for a while.

Switching display languages failed. Press the power button to turn off the machine, and then back on.

Data base is beyond restoration.

To delete the data base, press [Format].

The number of print jobs excesses the limit. No more print jobs are authorized. Contact your administrator.