Unable to Print

  • Common to Windows and Mac OS X

Cause

Solution

Reference

The machine is in Sleep mode or Deep Sleep mode.

Press the (POWER SAVE) button to enter standby status.

Setting Power Save Mode

The machine is turned off.

Turn the machine on.

Turning On the Machine

A LAN cable or USB cable is unplugged.

Check that the cable is plugged into the machine and computer properly.

Connecting This Machine to a Network

There may be a problem with a cable.

Replace the cable with a new cable.

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The machine is offline.

Press the (PRINT) button, and then select [Online/Offline].

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An error message is displayed on the display screen of the operator panel.

Check the error messages displayed on the screen display or press [?] on the touch panel.

Error Message List

The interface setting is disabled.

Whether there is a consistency with the machine's settings and the network connection environment, check the settings of the interface that you are using on the operator panel.

Connecting This Machine to a Network

There is a problem with the print function.

Check if the menu map can be printed.

Checking the Information of the Machine

The power switch LED lamp quickly flashes at approximately 0.3-second intervals.

A malfunction may occur in the machine. Unplug the power cord immediately, and then contact your dealer.

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  • For Windows

Cause

Solution

Reference

The machine is not set as the default printer.

Set the machine as the default printer.

Right-click the OKI MC873 icon on the [Devices and Printers] folder, and then select [Set as Default Printer] (if multiple drivers are installed, select [OKI MC873(*)]).

* Select the required driver type.

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The output port of the printer driver is incorrect.

Select the output port for connecting the LAN cable or USB cable.

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The machine is processing data from another interface.

Wait until printing is complete.

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[Received invalid data] is displayed on the display screen and the machine does not print.

Press [Device Settings], select [Admin Setup] > [Print Setup] > [Print menu] > [Printer Adjust] > [Timeout Injob], and then select a longer time. The factory default setting is 40 seconds.

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