Scan To Computer Problems

Common to Windows and Mac OS X

  • The message, "Connect to PC failed." is displayed on the screen of the machine.

Point to check

Solution

Reference

The IP address on the computer was changed.

Newly register the computer to the machine.

Registering the Machine (New Device) to a Computer Using Network Configuration

The computer is not turned on.

Turn the computer on.

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The computer is not connected to a network.

Make sure the network connection.

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For Windows ActKey

  • The message, "Connect to PC failed." is displayed on the screen of the machine.

Point to check

Solution

Reference

The document is not set in the position specified in Scan Method in ActKey.

Set the document in the position specified in Scan Method in ActKey or change the setting for Scan Method.

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When Paper Size in ActKey is set to "Auto", an undetectable size of documents are set on the machine.

Set the optimal paper size other than "Auto" for Paper Size in ActKey.

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In Windows Firewall setting, Network Configuration is disabled or blocked.

Enable Windows Firewall setting in the following steps.

From [Control Panel], click [System and Security] > [Allow a program through Windows Firewall].

Click [Change settings], find [Network Configuration] in [Allowed programs and features], select the check box, and then click [OK].

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On the USB-connected computer, Button Settings of ActKey or a warning message is displayed.

Close Button Settings of ActKey or the warning message window.

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  • "Access denied to PC." is displayed on the screen of the machine.

Point to check

Solution

Reference

On the network computer, Button Settings of ActKey or a warning message is displayed.

Close Button Settings of ActKey or the warning message window.

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