If the "Paper jam has occurred. Remove and check the TRAY cassette." message is displayed, a paper jam has occurred in a tray. The error code shows the location of the paper jam, with "391" indicating Tray 1 and "392" indicating Tray 2.
Note
If paper jams occur frequently, clean the paper feed rollers. For details, refer to "Cleaning the Paper Feed Rollers (Tray 1/Tray 2 (Optional))".
Remove the jammed paper by following the procedure below.
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Pull out the paper cassette of the indicated tray.
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Remove the jammed paper.
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Replace the paper cassette into the machine.
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Open the scanner unit.
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Press the top cover open button.
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Open the top cover.
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Close the top cover.
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Close the scanner unit.