Problems on the Machine

Memo

If you cannot solve a problem with the following solutions, contact your dealer.

  • Nothing is displayed on the display screen after turning on the machine.

Cause

Solution

Reference

The power cord is unplugged.

Turn off the machine, and then plug in the power cord firmly.

Connecting the Power Code

The power is out.

Check whether the power is supplied to the outlet.

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  • The machine does not operate.

Cause

Solution

Reference

The power cord is not firmly plugged in.

Plug in the power cord firmly.

Connecting the Power Code

The machine is turned off.

Turn on the machine.

Turning On the Machine

  • The power switch LED lamp quickly flashes at approximately 0.3-second intervals.

Cause

Solution

Reference

A malfunction may occur in the machine.

Unplug the power cord immediately, and then contact your dealer.

-

  • The power switch LED lamp and the (POWER SAVE) button light and nothing is displayed on the touch panel.

Cause

Solution

Reference

The screen saver screen is displayed on the touch panel.

Touch the touch panel.

Saving Power Consumption with the Power Save Function

  • The output tray cannot be closed.

Cause

Solution

Reference

The belt unit and image drums are not properly installed.

Remove the four image drums, and then remove and correctly reinstall the belt unit.

Replacing the Belt Unit

The blue lever of the toner cartridge is not set to the proper position.

Turn the blue levers until their tops align with the protrusions in the back of the toner cartridges.

Replacing the Toner Cartridges

  • The machine does not start printing.

Cause

Solution

Reference

An error is displayed.

Check the error code, and then follow the on-screen instructions.

Error Message List

A LAN cable or USB cable is unplugged.

Plug in a LAN cable or USB cable firmly.

Connecting a LAN Cable/USB Cable

There may be a problem with a LAN cable or USB cable.

Use another LAN cable or USB cable.

-

A LAN cable or USB cable does not meet the standard.

  • Use a USB 2.0 cable.

  • Use an Ethernet 10BASE-T/ 100BASE-TX cable.

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There may be a problem with the print function.

On the touch panel, press [Device Settings], select [Reports] > [Configuration], and print out the configuration list to check the printing performance.

Printing a Report to Check

A communication protocol is disabled.

On the touch panel, press [Device Settings], select [Admin Setup] > [Network Menu] > [Network Setup] > [Network Setting], and then enable the communication protocol that you are using.

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A printer driver is not selected.

Set the printer driver of the machine as the default printer.

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The output port of the printer driver is incorrect.

Specify the output port for connecting a LAN cable or USB cable.

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  • The document glass is covered with condensation.

Cause

Solution

Reference

The machine may be used in a humid place or in a place where the temperature and humidity widely vary.

Use machine under proper temperature and humidity conditions.

Wipe the document glass with a soft, dry, and clean cloth.

If the inside the document glass is covered with condensation, wait a while until the condensation disappears.

Installation Requirements

  • Nothing is displayed on the touch panel.

Cause

Solution

Reference

The machine is in Sleep mode or Deep Sleep mode.

Check the (POWER SAVE) button flashes, and then start the machine by pressing the (POWER SAVE) button.

Saving Power Consumption with the Power Save Function

  • Print data is not sent.

Cause

Solution

Reference

A LAN cable or USB cable is damaged.

Connect a new cable.

-

The time-out period set on the computer has elapsed.

Set a longer time-out period.

-

  • There is an abnormal sound.

Cause

Solution

Reference

The machine is inclined.

Place the machine on a flat surface.

-

There are waste paper or foreign objects inside the machine.

Check inside the machine, and then remove any objects.

-

The output tray is opened.

Close the output tray.

Names of Components

  • There is a buzzing sound.

Cause

Solution

Reference

The machine is printing on heavy or light paper when the temperature inside is high.

This is not a malfunction. You can proceed with the operation.

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  • The machine does not start printing immediately.

Cause

Solution

Reference

The machine is warming up to exit Power Save, Sleep mode, or Deep Sleep mode.

You can set to extend the time of period for entering Power Save mode, Sleep mode or Deep Sleep mode by following the procedure below.

On the touch panel, press [Device Settings], and then select [Manage Unit] > [Power Save] > [Power Save Time] or [Sleep Time].

Saving Power Consumption with the Power Save Function

The machine may be cleaning the image drum.

Wait for a while.

-

The machine is adjusting the temperature of the fuser unit.

Wait for a while.

-

The machine is processing data from another interface.

Wait until printing is completed.

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  • Even if the [Density] setting is changed, printing results do not change.

Cause

Solution

Reference

The settings for [RGB] are changed.

The [Density] setting goes together with the [RGB] setting. They move within an appropriate range.

Adjusting the Density (Density)

  • Printing stops halfway.

Cause

Solution

Reference

The temperature inside the machine rises due to continuous printing for a long time, resulting in the temperature being adjusted.

Wait for a while.

When the machine reaches the suitable temperature, printing restarts automatically.

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  • The specified settings such as the time setting have been erased.

Cause

Solution

Reference

The machine is left turned off for a long time, or turn on and off the machine every time you use the machine.

The battery may reach its lifetime. Contact your dealer.

-

  • Free space in memory is insufficient.

Cause

Solution

Reference

The print data is complicated.

Simplify the print data.

-

  • All pages are not printed.

Cause

Solution

Reference

The WSD port is used.

Change the print port to Standard TCP/IP Port.

-

  • Printing is slow.

Cause

Solution

Reference

Printing process is also processed in the computer.

Use a computer with faster processing speed.

-

You have selected [Fine / Detail (1200x1200)] on the [Job Options] tab of the printer driver.

Select [Normal (600x600)] or [Draft (600x600)] on the [Job Options] tab of the printer driver.

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The print data is complicated.

Simplify the print data.

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  • The printer driver is not correctly displayed.

Cause

Solution

Reference

The printer driver may not be operating correctly.

Uninstall the printer driver, and then install it again.

Removing the Printer Driver (Windows)

Removing the Printer Driver (Mac OS X)

Installing Software

  • The machine turns off automatically.

Cause

Solution

Reference

If the machine is not used for a certain period of time (the factory default is 4 hours), the machine turns off automatically. This function is called Auto Power Off.

On the touch panel, press [Device Settings], select [Admin Setup] > [User Install] > [Power Setup] > [Auto Power Off], and then disable the function.

Saving Power Consumption with the Power Save Function

  • The web page does not open.

Cause

Solution

Reference

The IP address is incorrect.

Check the IP address to the machine, and then enter proper value.

Open the Web Page of This Machine

The LAN cable is disconnected.

Make sure that the LAN cable is securely connected.

Connecting a LAN Cable