The machine cannot be registered in Google Cloud Print.
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Point to check |
Solution |
Reference |
|---|---|---|
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Is the machine connected to a network? |
Register again from the beginning. |
Unable to print.
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Point to check |
Solution |
Reference |
|---|---|---|
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Is the machine registered in Google Cloud Print correctly? |
Register the machine in Google Cloud Print correctly. |
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Is there any error in the connection status of the machine? |
Open the Web page of this machine, and check the connection by following the procedure below. Log In as the Administrator and Select > [View Info] > [Network] > [Google Cloud Print], and then check [XMPP Status] and [HTTP Status]. If [Error(error code)] is displayed, refer to "Error code is displayed" in this topic. |
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Do you use a corporate internal network? |
Check that the XMPP(5222) port is opened. For detail on the network, contact your network administrator. |
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Even after the machine was deleted from Google Cloud Print, the registration information remains on the management screen.
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Point to check |
Solution |
Reference |
|---|---|---|
|
Did you delete the registration information with the machine connected to a network? |
Delete the machine on the management screen of Google Cloud Print. |
Even after the machine was deleted from Google Cloud Print, the registration information remains in the machine.
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Point to check |
Solution |
Reference |
|---|---|---|
|
Did you delete the machine on the management screen of Google Cloud Print? |
Delete the registration information from the operator panel of the machine. |
An error code is displayed on the panel
If an error occurs, the error code (8-digit alphanumeric value) is displayed on the operator panel of the machine. Check the first three characters, or last two digits of the error code, and then follow the procedure of the error code list.
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Error code list
An "x" in the error code list means any alphanumeric characters.
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Error code |
Solution |
Reference |
|---|---|---|
|
00000000 |
The machine is operating normally. |
- |
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10axxx13 |
A connection error with the HTTP server (server authentication error). Access the Web page (http://(IP address of this machine) of the machine, and then check the imported CA license. Alternatively, update the firmware. |
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10bxxx13 |
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10cxxx13 |
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10axxx16 |
A connection error with the proxy server (server authentication error). Access the Web page (http://(IP address of this machine) of the machine, and then check the imported CA license. Alternatively, update the firmware. |
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10bxxx16 |
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10cxxx16 |
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103xxx83 |
A connection error with the XMPP server (server authentication error). Access the Web page (http://(IP address of this machine) of the machine, and then check the imported CA license. Alternatively, update the firmware. |
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10bxxx83 |
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103xxx86 |
A connection error with the proxy server (server authentication error). Access the Web page (http://(IP address of this machine) of the machine, and then check the imported CA license. Alternatively, update the firmware. |
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10bxxx86 |
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xxxxxx11 |
An error with the DNS server has occurred. Check the DNS server setting of the machine. |
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xxxxxx12 |
Failed to connect to the HTTP server. The connection cannot be established due to your network environment. Check with your network administrator. |
- |
|
xxxxxx13 |
An HTTP server connection error. The connection cannot be established due to your network environment. Check with your network administrator. |
- |
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xxxxxx14 |
An error with the DNS server has occurred. Check the DNS server setting of the machine or the setting of the proxy server name. |
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xxxxxx15 |
Failed to connect to the proxy server. Check the proxy server setting of the machine. If the problem cannot be solved, check with your network administrator. |
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xxxxxx16 |
A proxy server connection error. The connection cannot be established due to your network environment. Check with your network administrator. |
- |
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xxxxxx17 |
An authentication error of the proxy server. Check the proxy server setting of the machine. If the problem cannot be solved, check with your network administrator. |
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xxxxxx81 |
An error with the DNS server has occurred. Check the DNS server setting of the machine. |
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xxxxxx82 |
Failed to connect to the XMPP server. Check that the XMPP(5222) port is opened. If the problem cannot be solved, check with your network administrator. |
- |
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xxxxxx83 |
Failed to connect to the XMPP server. Check that the XMPP(5222) port is opened. If the problem cannot be solved, check with your network administrator. |
- |
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xxxxxx84 |
An error with the DNS server has occurred. Check the DNS server setting of the machine or the setting of the proxy server name. |
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xxxxxx85 |
Failed to connect to the proxy server. Check the proxy server setting of the machine. If the problem cannot be solved, check with your network administrator. |
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xxxxxx86 |
A connection error with the proxy server. Check that the XMPP(5222) port is opened. If the problem cannot be solved, check with your network administrator. |
- |
|
xxxxxx87 |
An authentication error of the proxy server. Check the proxy server setting of the machine. If the problem cannot be solved, check with your network administrator. |