Memo
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If you cannot solve a problem with the following solutions, contact your dealer.
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For problems caused by an application, contact the manufacturer of the application.
USB Connection Problems
Symptom |
Cause/solution |
Reference |
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An icon for the machine is not created on the [Devices and Printers] folder. |
The printer driver is not installed correctly. Reinstall the printer driver correctly. |
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When a printer driver is already installed, another printer driver cannot be installed. |
Perform [Custom Install] by following the procedure described in the reference. |
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The [Unable to install printer driver] error message is displayed. |
Use Plug-and-Play. Follow the procedure below: 1. Check that the machine and computer are turned off. 2. Connect a USB cable. 3. Turn on the machine. 4. Turn on the computer. 5. When the [Found New Hardware Wizard] is displayed, follow the on-screen instructions to complete the setup. |
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Printer Driver/Utility Problems
Symptom |
Cause/solution |
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[Help] is not displayed. |
The Help function is not supported. |
The [User Account Control] dialog is displayed. |
When you start an installer or utility, the [User Account Control] dialog may be displayed. Click [Yes] or [Continue] to run the installer or utility as the administrator. If you click [No], the installer or utility does not start. |
The [Program Capability Assistant] dialog is displayed. |
If the [Program Capability Assistant] dialog is displayed after installation (including if you stop installation before it is complete), be sure to click [This program installed]. |