Fax Error Codes

If problems have occurred in the fax communication, print the Transmit/Receipt Journal and check the error codes.

Follow the solution to handle the problem.

Memo

For information on how to print the Transmit/Receipt Journal and to see the report, refer to "Items on Transmit and Receipt Journal Report".

Error code

Description

Solution

01

By the cancellation operation of the user, canceled communication.

-

02

To going to receive it, but was not able to receive it from the other side because there was not a reply.

To contact that the other side was not able to receive, and please ask it for the state confirmation of the other side MFP.

03

By the shutdown operation of the user, canceled communication.

-

11

The document reading error occurred.

Try again the fax.

14

Because memory capacity was full, it was not able to receive.

Confirm it about follows, and increase free space of the memory.

  • Recover the paper empty and document-jam.

  • Delete the unnecessary forced memory reception image.

  • Print the confidential reception document.

  • Delete the document stored in the bulletin board box.

19

By the cancellation operation of the user, canceled a transmission reservation.

-

21

Detected the abnormality of the phone line.

Please refer to the customer support.

22

To going to send it, but was not able to send it from the other side because there was not a reply.

Confirm follows, and send once again.

If it is not improved, refer to the customer support.

  • Confirm whether a fax number is right.

  • Confirm whether setting of the dial classification (Tone/Pulse) fits a phone line of the use.

  • While an other side communicates, it may not be connected. Please send once again after waiting for a while.

23

Redialed, but was not able to transmit a message from an other side because there was not a reply.

Confirm follows, and send once again.

If it is not improved, refer to the customer support.

  • Confirm whether a fax number is right.

  • Confirm whether setting of the dial classification (Tone/Pulse) fits a phone line of the use.

  • While an other side communicates, it may not be connected. Please send once again after waiting for a while.

24

A telephone wire cable is connected to TEL connector by mistake.

Please connect a telephone wire cable to LINE connector.

25

A telephone wire cable is not connected to LINE connector.

Please connect a telephone wire cable to LINE connector.

26

Because a dial tone was not able to detect, it was not able to send a message.

Turn off the PBX Line setting, and please send once again.

The setting change of PBX Line makes [OFF] by [Device Settings] > [Admin Setup] > [Fax Setup] > [Fax Setting] > [PBX Line].

27

Redialed, but the other side was communicating.

Wait for a while, and please send a message once again.

When it is not improved, turn off the busy tone detection, and please send a message once again.

The setting change of the busy tone detection makes [OFF] by [Device Settings] > [Admin Setup] > [User Install] > [Busy Tone Detection].

32

In super G3 was not able to communicate.

The setting change of the super G3 makes [OFF] . (*)

35

It was going to do the confidential reception, but was not able to receive it because did not accord with the subaddress the other side.

Please confirm to the other side, whether the subaddress is not wrong in sending operation.

It is not the error with this MFP.

36

Because the number of confidential reception reached the upper limit, it was not able to receive.

It can receive the confidential reception to up to 30 cases per 1 box.

Please print a confidential reception document.

The reception document is deleted after print automatically.

37

Because the subaddress of the other side did not accord by the bulletin board polling transmission, it was not able to transmit a message.

Please confirm to the other side, whether the subaddress is not wrong in receiving operation.

It is not the error with this MFP.

38

Bulletin board polling was going to transmit a message, but canceled it because it was during box operation.

-

39

It was going to do the confidential reception, but canceled communication because it was during box operation.

-

40

To going to send it, but was not able to send it from the other side because there was not a reply.

The setting change of the super G3 makes [OFF]. (*)

41

Canceled the transmission by a decline of the call quality.

Wait for a while, and please send a message once again.

If it is not improved, refer to the customer support or telecommunications company.

43

Canceled the reception by a decline of the call quality.

The setting change of the super G3 makes [OFF]. (*)

If problem with reception fax, contact the other side, and please ask it for the transmission once again.

45

Canceled communication, because received the unjust signal from the other side.

The setting change of the super G3 makes [OFF]. (*)

46

Canceled communication, because received the unjust signal from the other side.

The setting change of the super G3 makes [OFF]. (*)

47

Canceled communication, because received the unjust signal from the other side.

The setting change of the super G3 makes [OFF]. (*)

48

It was going to transmit, but was not able to transmit, because the other side could not receive.

Wait for a while, and please send a message once again.

If it is not improved, contact the other side, and please ask it for the state confirmation of the other side's MFP.

49

It was going to receive, but was not able to receive, because the transmission from the other side was cut off.

The setting change of the super G3 makes [OFF]. (*)

If problem with reception fax, contact the other side, and please ask it for the transmission once again.

4a

By the ID check function, canceled the transmission.

A fax number (this side's number) registered with the other side did not accord with four columns of bottoms of the address number of the fax.

Confirm the address, and please transmit once again.

If it is not improved, contact the other side, and please ask it for the state confirmation of the MFP including the ID confirmation.

Or turn off the ID check function, and please transmit a message.

The setting change of the ID check function makes [OFF] by [Device Settings] > [Admin Setup] > [Fax Setup] > [Security Function] > [ID Check Tx]

4b

Blocked the reception by a prevention of direct mail function.

When a trouble is occured by a reception block, please confirm setting of the prevention of direct mail.

If it is not improved, contact the other side, and please ask it for the state confirmation of the MFP including the ID (The own fax number that is registered with the other side) confirmation.

4c

It was going to confidential transmit, but was not able to transmit, because the other side could not receive.

Contact the other side, and please confirm the establishment situation of the confidential box.

4d

It was going to receive bulletin board polling, but the other side does not have a document.

Contact the other side, and please confirm the establishment situation of the bulletin board box.

51

There seems to be a decline of the call quality.

Fax may not receive the message definitely.

If problem with reception fax, contact the other side, and please ask it for the transmission once again.

52

Canceled reception, because it was not able to receive normally.

The setting change of the super G3 makes [OFF]. (*)

If problem with reception fax, contact the other side, and please ask it for the transmission once again.

60

Canceled transmission, because it was not able to transmit normally.

The setting change of the super G3 makes [OFF]. (*)

Wait for a while, and please send a message once again.

If it is not improved, contact the other side, and please ask it for the state and residual quantity of the memory confirmation of the other side's MFP.

65

Canceled transmission, because it was not able to transmit normally.

Contact the other side, and please ask it for the state and residual quantity of the memory confirmation of the other side's MFP.

66

There seems to be a decline of the call quality.

Fax may not transmit the message definitely.

The setting change of the super G3 makes [OFF]. (*)

Contact the other side, and please confirm fax.

If it have a problem, wait for a while and please transmit a message once again.

67

Canceled communication, because received the unjust signal from the other side.

The setting change of the super G3 makes [OFF]. (*)

69

Canceled communication, because received the unjust signal from the other side.

The setting change of the super G3 makes [OFF]. (*)

6a

There seems to be a decline of the call quality.

Fax may not receive the message definitely.

The setting change of the super G3 makes [OFF]. (*)

If problem with reception fax, contact the other side, and please ask it for the transmission once again.

80

Detected the abnormality of the MFP.

Refer to the customer support.

82

In super G3 was not able to communicate.

The setting change of the super G3 makes [OFF]. (*)

83

In super G3 was not able to communicate.

The setting change of the super G3 makes [OFF]. (*)

84

One communication beyond 60 minutes, and canceled communication.

In the case of the transmission, whether set a image quality low or divide the document, and please transmit a message once again.

In the case of the reception, whether set a image quality low or divide the document, and please ask it for the transmission once again.

90

Designation of prefix includes an error.

Please confirm contents of prefix.

*The setting change of the super G3 makes [OFF] by [Device Settings] > [Admin Setup] > [User Install] > [Super G3].