If the Error Code is "390"

If the "Paper jam has occurred. Please open the scanner unit and the output tray to check." message is displayed, a paper jam has occurred near the paper feed entrance.

Remove the jammed paper by following the procedure below.

  1. Remove a document from the ADF and document glass.

  2. If there is any paper on the MP tray, lift the paper set cover (1) and take it out.

  3. Hold the handle (A) to open the scanner unit.

  4. Insert your finger into the recess (B) on the right side of the machine and pull the front cover open lever (2) to open the front cover (3) forward.

  5. Remove the jammed paper gently by pulling the edge of paper.

    Remove the paper from the back gently if the edge of paper cannot be seen.

  6. Close the front cover (3).

  7. If loading paper on MP tray, lift the paper set cover (1) and set the paper with the print side face up.

  8. Lower the paper set cover (1).

    Task is complete.