Unable to Send a Fax

  • Unable to send a fax

Point to check

Solution

Reference

Did you send in the correct procedure?

Check the procedure, and then try again.

Entering Fax Number to Send a Fax

Did you specify the correct fax number?

If you are using speed dial, print the speed dial list to check the registration.

Entering Fax Number to Send a Fax

Specifying a Destination from Phone Book

Specifying a Destination Using One-touch Button

Specifying a Destination from Transmission History and Reception History

Did you specify the appropriate dial type?

Specify the appropriate dial type for your region.

User Install

Has any problem occurred at the recipient machine?

Ask the recipient to have the recipient's machine ready for reception.

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Is the error code [23] marked on the Transmit/Receipt Journal?

Press [Device Settings] on the touch panel, select [Admin Setup] > [User Install], and then set [MF(Tone)/DP(Pulse)] depending on your environment.

Checking the Information of the Machine

User Install

Is the error code [26] marked on the Transmit/Receipt Journal?

Press [Device Settings] on the touch panel, select [Admin Setup] > [Fax Setup] > [Fax Setting], and then change the setting for [PBX Line].

Checking the Information of the Machine

Administrator Setup

  • A document cannot be sent continuously

Point to check

Solution

Reference

Did you set the document correctly in the ADF?

Set the document after aligning the leading edge.

Setting a Document

Did you set a document other than A4, Letter or Legal 13/13.5/14 in the ADF?

Only A4, Letter, and Legal 13/13.5/14 size documents can be sent from the ADF.

About Documents That Can be Set

  • After dialing, even if the (START) button is pressed, the machine cannot send a fax

Point to check

Solution

Reference

Did you specify the appropriate dial type?

Specify the appropriate dial type for your region.

User Install

Is the document set properly?

Set the document properly.

Setting a Document

Did you dial the correct number?

Dial the correct number.

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Is the recipient's line busy?

Wait until the line is opened, and then try again.

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  • Unable to send a fax manually

Point to check

Solution

Reference

Did you put the handset down before pressing the (START) button?

Press the (START) button first.

Sending a Fax after Calling (Manual Transmission)

  • A document cannot be scanned during memory transmission

Point to check

Solution

Reference

Is the document set properly?

Set the document properly.

Setting a Document

Is memory full?

Check the reserved transmission.

Print the documents received with the confidential transmission.

Delete the documents stored in the bulletin board box.

Delete the documents stored in the Secure Receive.

Sending at a Specified Date and Time (Delayed Tx)

Printing a Document That is Received in the Confidential Box of This Machine

Receiving a Document That is Saved in a Destination Bulletin Board Box by Fax (Fcode Polling)

Setting Secure Reception