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Unable to send a fax
Point to check |
Solution |
Reference |
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Did you send in the correct procedure? |
Check the procedure, and then try again. |
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Did you specify the correct fax number? |
If you are using speed dial, print the speed dial list to check the registration. |
Entering Fax Number to Send a Fax Specifying a Destination from Phone Book Specifying a Destination Using One-touch Button Specifying a Destination from Transmission History and Reception History |
Did you specify the appropriate dial type? |
Specify the appropriate dial type for your region. |
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Has any problem occurred at the recipient machine? |
Ask the recipient to have the recipient's machine ready for reception. |
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Is the error code [23] marked on the Transmit/Receipt Journal? |
Press [Device Settings] on the touch panel, select [Admin Setup] > [User Install], and then set [MF(Tone)/DP(Pulse)] depending on your environment. |
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Is the error code [26] marked on the Transmit/Receipt Journal? |
Press [Device Settings] on the touch panel, select [Admin Setup] > [Fax Setup] > [Fax Setting], and then change the setting for [PBX Line]. |
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A document cannot be sent continuously
Point to check |
Solution |
Reference |
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Did you set the document correctly in the ADF? |
Set the document after aligning the leading edge. |
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Did you set a document other than A4, Letter or Legal 13/13.5/14 in the ADF? |
Only A4, Letter, and Legal 13/13.5/14 size documents can be sent from the ADF. |
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After dialing, even if the
(START) button is pressed, the machine cannot send a fax
Point to check |
Solution |
Reference |
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Did you specify the appropriate dial type? |
Specify the appropriate dial type for your region. |
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Is the document set properly? |
Set the document properly. |
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Did you dial the correct number? |
Dial the correct number. |
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Is the recipient's line busy? |
Wait until the line is opened, and then try again. |
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Unable to send a fax manually
Point to check |
Solution |
Reference |
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Did you put the handset down before pressing the |
Press the |
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A document cannot be scanned during memory transmission
Point to check |
Solution |
Reference |
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Is the document set properly? |
Set the document properly. |
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Is memory full? |
Check the reserved transmission. Print the documents received with the confidential transmission. Delete the documents stored in the bulletin board box. Delete the documents stored in the Secure Receive. |
Sending at a Specified Date and Time (Delayed Tx) Printing a Document That is Received in the Confidential Box of This Machine Receiving a Document That is Saved in a Destination Bulletin Board Box by Fax (Fcode Polling) |