Company News

OKI Statement on the Coronavirus (COVID-19)

18/06/2020


<Statement Date: 18 June 2020>
 
OKI SINGAPORE NEWS UPDATEPhase Two of post-Circuit Breaker, which officially begins on 19 June 2020, comes as good news for businesses and many of our customers in Singapore. For OKI Singapore, our normal operating hours and health and safety measures remain status quo in accordance with our statement made on 29 May 2020. (For earlier statements, please refer below.)
 
Thank you for your continued support. Let’s get your business running again!
 
Guidelines for 'Phase Two' are available on Singapore’s Ministry of Health website.
 
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<Statement Date: 29 May 2020>
 
OKI SINGAPORE NEWS UPDATEFrom 2 June 2020, the OKI Singapore office and service centre will resume normal operating hours. Aftersales services will be available for walk-in customers. For all other business matters, our employees remain contactable by phone and email, hence please contact us via the Mainline (+65 6221 3722), Sales Hotline (+65 6594 0608), direct office line (or mobile), email or Contact Form.
 
Visitors to our premises must abide by the safety measures that we have put in place. Whilst these safety measures may cause some discomfort, they are necessary to protect the health and safety of all our employees and customers. Please rest assured that your safety is our priority, and that protecting your privacy and individual rights remain important to us.
 
Thank you for your support, and let’s continue our fight together against COVID-19!
 
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<Statement Date: 21 April 2020>
 
OKI SINGAPORE NEWS UPDATE: In line with the latest COVID-19 circuit breaker update given by Singapore's Prime Minister Lee Hsien Loong, the OKI Singapore office and service centre will remain closed until 1 June 2020 (inclusive). However, we will remain contactable via phone (+65 6221 3722) and Contact Form. Essential printer repairs and after-sales services will remain available by appointment only, for arrangements, please contact us via the Service Hotline (+65 6594 0606) or Tech Support Contact Form. We thank you for your kind understanding during this difficult period. Please stay safe.
 
For more information regarding the "COVID-19 circuit breaker", please visit (external websites):
2. COVID-19 circuit breaker: Closure of workplace premises (Singapore Government Agency website)
 
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<Statement Date: 7 April 2020>
 
OKI SINGAPORE NEWS UPDATE: Responding to government directives concerning businesses and COVID-19, our logistics partner in Singapore has assured us that their warehousing, logistics and freight forwarding services, although impacted, will remain available during the affected period (7 April until 4 May 2020). We would like to reassure all our customers again that we are continuing to work closely with our logistics partners to ensure minimal disruption to our operations and most importantly to you, our customers. Thank you. 
 
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<Statement Date: 6 April 2020>
 
OKI SINGAPORE NEWS UPDATE: From 7 April until 4 May 2020 (inclusive), all workplaces in Singapore shall be closed except for those that provide 'essential services' which are listed by the Singapore government. The OKI office in Singapore will hence be closed during this period, however our employees will remain contactable by phone or email. You may also contact us via this Contact Form.
 
Our printer repair and after-sales services will remain available, by appointment only. You may arrange for an appointment via the Tech Support Contact Form or call us at (65) 6594 0606. Please note that there will be no walk-in service as the OKI service centre will be closed during this period. Please also note that given the unusual circumstances of the situation, priority will be given to customers in those sectors that are stated in the list of essential services in Singapore. We thank you in advance for your kind understanding.
 
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<Statement Date: 23 March 2020>

In view of the circumstances caused by the Coronavirus (COVID-19) in many countries, we have taken proactive actions across our business to protect our employees, customers and business partners. Whilst these actions create challenges in our day-to-day business, our team in Southeast Asia is committed to delivering products, services and customer support to the best of our ability. As we follow guidance from the respective public health authorities in Southeast Asia, we have also taken the following actions to mitigate risks.

Ensuring the availability of our Products, Consumables, plus Customer and Partner support.

Supply chain/ Inventory/ Shipments: As of the beginning of March, our manufacturing capacity has improved. We are working hard towards increasing production and prioritising the delivery of shipments. We may still face some difficulties with regards to local transportation, logistics and cooperating suppliers, nevertheless based on our assessment of the current situation, and barring any country or place that has ordered restricted movement or freshly imposes new or additional rules related to the virus situation, generally we do not expect much impact on our customers. Rest assured, we will work closely with our international and domestic shipping partners to expedite shipments. Together with our partners, our team in Southeast Asia will aim to ensure minimum or no disruption to our customers’ operations, planning and orders.

Guarding the safety of our Employees whilst business continues.

Travel restrictions/ Health safety measures/ Social distancing: All non-essential business travel via air, has been prohibited. Where if it is enforced by local laws, or where our own operations would not be affected, some employees will be required to work remotely from home. Where it is practicable, the physical distance between our employees’ work stations in the office has been increased. Employees have also been reminded to practice social responsibility by observing good personal hygiene, monitoring their own health conditions and to seek medical advice if they are feeling unwell.

Stay Safe. Contact us if you are unsure.

The safety and security of our employees, customers, and business partners is a top priority as we face up to the challenges of the Coronavirus (COVID-19) and its impact on our work and personal lives. The situation is still fluid, so please contact your OKI representative if you have questions or need any assistance. All our employees are contactable by phone and/or e-mail, or you may write to us here.


Stay Safe. Stay Healthy. Stay Positive. 

Oki Data (S) Pte. Ltd.

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