Moving a device from Site server-A to Site server-B
When a device is registered in Site server-A and you want to move it to in Site server-B, the Connector for PaperCut does not recognize it properly due to the limitation on PaperCut server.
To do it properly, please perform the following steps.
1. Stop the Windows service of Connector for PaperCut running in Site server-A,
using Computer Management, where the service name is as follows.
2. Move the device to Site server-B.
3. Wait for 2 minutes at minimum, then start the service in Site server-A.
This limitation is applicable to moving from Site server to Primary server as well.
This limitation is not applicable to moving from Primary server to Site server.
If you moved a device from Site server-A to Site server-B without operation above, the device keeps displaying a sand-glass screen. In order to recover this, please perform following steps.
A) Go to the Advanced Config tab of the device at the PaperCut server.
B) Clear the setting for ext-device.oki_sxp2.server.ip, then press Update button.
Do not press Remove button.
C) Turn the device’s power off and wait for 3 minutes.
D) Turn the device’s power on.
After this recovery, the device is returned under the site server-A. Then perform the steps of 1 through 3 above.