Print Cost Management

SUPPORT INFORMATION


Topics

• Zero-stop by Scan/Fax
• Charging to shared account by Scan/Fax
• Hard power off during printing incoming FAX
• Waking up the touchscreen
• User name conflicting with MFP’s internal user
• Cancelling Zero Stop job
• Registering a device with IPv6 on PaperCut server
• Registering a device with its hostname on PaperCut server
• IP address format at device registration on PaperCut server
• Moving a device from Site server-A to Site server-B

Zero-stop by Scan/Fax

This feature is not supported for scanning and faxing.

Charging to shared account by Scan/Fax

If you select a shared account and perform scan or fax, that transaction is not charged to the selected shared account.

Hard power off during printing incoming FAX

In case the device’s power is shut down while printing an incoming FAX, the FAX is not recorded as a print on the PaperCut server. This is a device limitation.

Waking up the touchscreen

With using energy save mode a device's touchscreen turns off when not in use.. Swiping a proximity card will allow access to the device, but not all devices are capable of 'waking up' the touchscreen without the user pressing the Power Save' hard key.

User name conflicting with MFP’s internal user

All OKI MFP’s have pre-registered user names saved internally.
If those names listed below are used as PaperCut user names, a user will not be able to authenticate.  
    admin
    guest
    system

Cancelling Zero Stop job

[NOTE] Explanation below applies up to version 1.2.0 version 1.3.0 fixed this issue.  With version 1.3.0 and latest firmware, zero stop job will be immediately canceled by default.


When the PaperCut server is configured to stop printing when the user’s account balance reaches zero, the OKI device displays a message for the option to cancel the print job.

The recommended operation is:

• Press “Cancel” button

However, a user may also press the HOME button or other buttons located on the device while the message is displayed. By doing so the screen switches to the selected one. Although zero stop job is still active with this operation, the job will automatically be cancelled after the timeout period. Standard default timeout is 40 seconds.
 
We strongly recommend that you not increase the timeout value to longer value. The reason is this.
While the device is displaying the message, a user may switch to the HOME screen and the user can logout from the device. Then a 2nd user could immediately login.  Under this situation, the 2nd user may see the first user’s error message until the timeout is expired, and 2nd user’s print or copy job is held until the timeout.

Registering a device with IPv6 on PaperCut server

The Connector for PaperCut supports only IPv4 format.

Registering a device with its hostname on PaperCut server

[NOTE] Explanation below applies up to version 1.1.0. Version 1.2.0 fixed this issue.
When an OKI device is newly registered on the PaperCut server, you may use either IP address or device’s host name. However, the current version of the Connector for PaperCut doesn’t support the use of host name.
Always set device’s IP address for the device registration.
 
If you use a host name, MFD’s authentication screen becomes white blank.

IP address format at device registration on PaperCut server

[NOTE] Explanation below applies up to version 1.1.0. Version 1.2.0 fixed this issue.
When an OKI device is newly registered on the PaperCut server using IP address, do not pad “0” for 1 or 2 digits IP address like as 192.168.001.099. This address should be entered as 192.168.1.99. 
“0” padded address format does not work with current version of the Connector for PaperCut.
 
If you pad “0”, MFD’s authentication screen becomes white blank.

Moving a device from Site server-A to Site server-B

When a device is registered in Site server-A and you want to move it to in Site server-B, the Connector for PaperCut does not recognize it properly due to the limitation on PaperCut server.
To do it properly, please perform the following steps.
 
1. Stop the Windows service of Connector for PaperCut running in Site server-A,
    using Computer Management, where the service name is as follows.
 
MiddlewareService
 
2. Move the device to Site server-B.
3. Wait for 2 minutes at minimum, then start the service in Site server-A.
 
This limitation is applicable to moving from Site server to Primary server as well.
This limitation is not applicable to moving from Primary server to Site server.
 
If you moved a device from Site server-A to Site server-B without operation above, the device keeps displaying a sand-glass screen. In order to recover this, please perform following steps.
A) Go to the Advanced Config tab of the device at the PaperCut server.
B) Clear the setting for ext-device.oki_sxp2.server.ip, then press Update button.
     Do not press Remove button.
C) Turn the device’s power off and wait for 3 minutes.
D) Turn the device’s power on.
 
After this recovery, the device is returned under the site server-A. Then perform the steps of 1 through 3 above.

FAQ’s and Troubleshooting

Topics

• Device’s touch screen shows device’s native authentication screen
• Why would a card reader not work ?
• I have thousands of client names and billing account codes representing my clients. 
   Will the system handle this ?
• Why pressing hardware button for device function beeps even after a user is authenticated ?
• “The current login user is not a papercut user”, what does this mean ?
• What happens if I use printer driver’s “Secure Print” option ?
• Card reader doesn’t seem to be recognized by MFD.
• MFP’s login screen is blank white.
• PaperCut server doesn’t get logs from MFP.
• MFP’s login screen is sand-glass screen.
• How can I track the printing jobs from USB stick ?

Device’s touch screen shows device’s native authentication screen

This indicates that the device cannot communicate with the Connector for PaperCut application over the network. By pressing the CANCEL button on the screen, the device tries to communicate with the Connector for PaperCut again. 
 
Common causes of this problem are:
• The Connector for PaperCut application is not running.
• There are firewalls or network routing configurations that are stopping the network connection
   from being established. Check firewalls on the Connector for PaperCut or 
   with your network administrator.
• There is a network outage that is stopping the connection being established.
   Try accessing the web interface of the OKI device to check that 
   a network connection can be established.
• The Connector for PaperCut server name or IP address was not set correctly.

Why would a card reader not work ?

Not all proximity cards and brands of card readers are supported. See Card Reader support in manual.

I have thousands of client names and billing account codes.  Will the system handle this ?

Yes. We have designed the system to handle thousands of Shared Accounts. Users with many accounts will also be presented with some “power options” to help them find accounts including keywords based search.

Why pressing hardware button for device function beeps even after a user is authenticated ?

In order to switch to the HOME screen or the COPY screen by pressing the HOME button or the COPY button, press the “Device Function” button  after a user has authenticated.
However, MFP behaves differently depending on PaperCut server settings.
PaperCutMW_JobList-Marked
1. If Shared Accounts is enabled on the PaperCut server, either a personal account or one of the Shared Accounts has to be chosen by pressing “Device Function” button at the job list screen. After the account is selected  the hardware buttons are activated.
 
2. If an account to use is prefixed on the PaperCut server, just press “Device Function” button at job list screen, then screen switches to device’s default screen. (normally HOME screen.)
MFP doesn’t ask which account to use.

“The current login user is not a papercut user”, what does this mean ?

This message is displayed if you login to the device with local device admin, and switch to PaperCut screen. Since device admin user is not the registered PaperCut user, device usage cannot be properly recorded in PaperCut server.
Logout once, then login again with normal user.

What happens if I use printer driver’s “Secure Print” option ?

Do not use these options under Job Options tab in printer driver.
Always select “Normal”.
• Secure Print
• Store for Re-print
• Encrypted Secure Print
• ID Secure Print
 
Those options cause device to authenticate 2 times, first is for authentication for PaperCut and second is the authentication in PRINT menu in the device.
Additionally, you will be double charged for a single job. For example, if a single color page costs $0.50 and if you print 1 page color job, you will be charged $1.00.
756Driver_AuthPrint-Marked

Card reader doesn’t seem to be recognized by MFD

The MFD must be configured in order for the card reader to work.
Configure the MFD as follows otherwise power is not supplied to the USB port for the card reader.
 
• Open the device’s embedded web page.
   Admin setup > Management > Access Control setup
• Set Enable for Access control.
• Set Enable for Authenticate Local IC Card
FX756-AccessCtl-Marked

MFP’s login screen is blank white

Common causes of this problem are:
• When an OKI device is registered on the PaperCut server, device’s host name is used 
   instead of device’s IP address. 
   The current version of the Connector for PaperCut doesn’t support the use of host name.
   Always set device’s IP address for the device registration.
• When an OKI device is registered on the PaperCut server using IP address, “0” is padded
   in front of the IP address. For example, 192.168.001.099. “0” padded address format 
   does not work with current version of the Connector for PaperCut. 
   Do not pad “0” for 1 or 2 digits IP address like as 192.168.001.099. 
   This address should be entered as 192.168.1.99. 
• The IP address of the server that the Connector for PaperCut runs was changed. 
   Clear the configuration setting of ext-device.oki_sxp2.server.ip in the Advanced Configuration.
   Please refer to this section, 7.1 Config Editor, in manual.

PaperCut server doesn’t get logs from MFP.

Common cause of this problem is the case where the MFP’s date and time has been changed.
The Connector for PaperCut software retrieves newer logs than the ones lastly retrieved based on the date and time.
Please check the application log in the PaperCut server.
If you find the message like this, then it is the reason.
[ Log Messenger: writeLog ] The Job has been received at time XXX elder than time YYY
 
In order to correct this situation, run the Device Corrector software by executing the device-corrector.bat file located in the following folder:
 
[Program Files-path]\Okidata\Connector for PaperCut\device-corrector.bat
device corrector
Select the device that the logs are not retrievable by clicking the appropriate check box under the “Selected” section, then press “Correct time”.

MFP’s login screen is sand-glass screen.

Common cause of this problem is:
• The device was moved from Site server-A to Site server-B, or from Site server to primary server. 
   To recover this, please refer to the explanation of “Moving a device from Site server-A to 
   Site server-B” in the Known Limitation section.

How can I track the printing jobs from USB stick ?

To track the printer jobs sent from a memory stick inserted into the device's local USB port, enable the "Track & control copying" option in the PaperCut server.

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