If the Error Code is "391", "392", "393"

A paper jam has occurred while feeding paper from a paper tray.

Note

If paper jams occur frequently, clean the paper feed rollers. For details, refer to "Cleaning the Paper Feed Rollers (Tray 1/Tray 2/Tray 3 (Except MC363))".

This procedure uses Tray 1 as an example.

  1. Pull out the cassette of the indicated tray.

  2. Remove the jammed paper.

    Note

    If jammed paper cannot be found, check the positions of the paper guides and paper stopper in the cassette and ensure that paper is correctly loaded.

  3. Replace the paper cassette into the machine.

  4. Hold the handle (B) and open the scanner unit (a) completely.

  5. Press the button (A) and open the output tray (b) completely.

  6. Close the output tray (b) slowly and push the center of the output tray for confirmation.

  7. Hold the handle (B) and close the scanner unit (a).

    Note

    Do not close the scanner unit vigorously. It may cause the document feed roller of ADF to fall and get in the way of loading documents.

    If the document feed roller of ADF has fallen, open and close the ADF cover.

Memo

Opening and closing the output tray starts printing.