Troubleshooting

Symptom	Cause/Solution	Reference
A copy destination device is not displayed on the screen.	The model name of the copy destination device is different. Cloning functions only between the devices with the same model name. Check the model name of the copy destination device.	Cloning Settings
If multiple devices are specified as copy destinations, copying cannot be made to some of the devices.	The entered administrator password is different from the administrator password of the device to which copying cannot be made. Check the administrator password of the device to which copying cannot be made.	Cloning Settings

Symptom

Cause/Solution

Reference

A copy destination device is not displayed on the screen.

The model name of the copy destination device is different.

Cloning functions only between the devices with the same model name.

Check the model name of the copy destination device.

If multiple devices are specified as copy destinations, copying cannot be made to some of the devices.

The entered administrator password is different from the administrator password of the device to which copying cannot be made.

Check the administrator password of the device to which copying cannot be made.

Symptom	Cause/Solution	Reference
A copy destination device is not displayed on the screen.	The model name of the copy destination device is different. Cloning functions only between the devices with the same model name. Check the model name of the copy destination device.	-
If multiple devices are specified as copy destinations, copying cannot be made to some of the devices.	The entered administrator password is different from the administrator password of the device to which copying cannot be made. Check the administrator password of the device to which copying cannot be made.	-
Copying cannot be made to a device by performing cloning with the following functions. E-mail Address Manager Speed Dial Manager Profile Manager Network Scan Manager Auto Delivery Manager	Information that is to be replaced in the copy destination device is locked because it is being edited or used. Unlock the used information before performing cloning.	-
If I perform cloning with Auto Delivery Manager, the following settings are also copied. E-mail Address Manager Speed Dial Manager Profile Manager	If e-mails or speed dials are used for the auto delivery settings of the copy source device, these settings also need to be copied at the same time. To copy only the auto delivery settings, delete the e-mail, speed dial, or other settings from the copy source device before performing cloning.	-

Problems on Configuration Tool