Memo
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If you cannot solve a problem with the following solutions, contact your dealer.
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For problems caused by an application, contact the manufacturer of the application.
If firmware update has failed
|
Cause |
solution |
Reference |
|---|---|---|
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The machine has failed to connect to the server. |
Check the internet connection. |
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|
The entered administrator password is incorrect. |
Check the administrator password. |
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|
The machine is turned off. |
Check that the machine is turned on, then try firmware update again. If the "Executing Maintenance" message is displayed on the operator panel, wait until the machine enters standby status and try again. |
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|
The machine is not connected. |
Connect the machine. |
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The machine is currently in use. |
Update the firmware when the machine is not in use. |
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|
An error has occurred in the machine (no toners, paper jams, etc.). |
Solve the error, then update the firmware. |
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