Error Code "382", "383", "385", "639", "640"

A paper jam has occurred near the fuser unit.

Remove the jammed paper by following the procedure below.

  1. Insert your finger into the recess on the right side of the machine and pull the front cover open lever (1) to open the front cover (2) forward.

  2. Press the open button (3) and open the output tray (4).

    Burns may result.

    The fuser unit is extremely hot. Do not touch it.

  3. Remove all four image drums and place them on a flat surface.

    Note

    • Use extra care when handling the image drum (the green cylinder), because it is fragile.

  4. Cover the removed image drums with paper so that the image drums are not exposed to light.

  5. Remove the jammed paper remaining inside of the unit.

  6. Lift the left lock lever (5) of the fuser unit forward.

  7. Hold the fuser unit handle (6) and lift the fuser unit out of the machine.

  8. Lift the release levers (7) on the fuser unit, and pull out the jammed paper forward gently.

    Note

    • If paper is pulled out towards the rear, this may result in soiled prints.

  9. If jammed paper remains in the machine, hold the both sides of the paper to remove it gently.

  10. Hold the fuser unit handle (6) and place the fuser unit into the machine.

  11. Push the left lock lever (5) of the fuser unit backward.

  12. Return all four image drums into the machine carefully.

    Note

    • Use extra care when handling the image drum (the green cylinder), because it is fragile.

  13. Close the output tray (4) by pushing the center of the cover firmly.

  14. Close the front cover (2).

    Cannot close the front cover securely if the output tray is not closed.

    Task is complete.