Error Code "372"

A paper jam has occurred around the front cover.

  1. Insert your finger into the recess on the right side of the machine and pull the front cover open lever (1) to open the front cover (2) forward.

  2. Remove the jammed paper gently in the direction of the arrow if an edge of jammed paper can be seen, and then go to step 8. If you cannot find jammed paper, go to step 3.

  3. Take out the duplex unit (3) by pulling it obliquely upward while holding the center recess on the back of the machine.

  4. Check for jammed paper inside the machine. If jammed paper remains, remove it.

    Memo

    • If paper is invisible, check the innermost part of the printer.

  5. Check if paper remains in the duplex unit. If jammed paper remains, pull it out gently. Check the back side of the duplex unit and remove jammed paper gently if it remains.

  6. Open the upper duplex unit cover (4) and check for jammed paper. If jammed paper remains, remove it, and close the cover.

  7. Replace the duplex unit (3) to the machine.

  8. Close the front cover (2).

    Task is complete.